Vacancy overview –
We are seeking a highly organised and proactive Business Administrator to play a central role in supporting the operational delivery of Counterweight’s weight management and type 2 diabetes remission and prevention programmes. This is a pivotal position within our Programme Support Team. You will ensure the smooth coordination of daily operations, act as a key point of contact for patients, practitioners, and healthcare partners, and help maintain the high standards of service delivery that underpin our clinical success. The ideal candidate is detail-oriented, solutions-focused, and confident managing multiple priorities in a fast-paced digital healthcare environment.
About Counterweight –
Counterweight is a global leader in evidence-based weight management. Our mission is to make healthier habits accessible to everyone. Through clinical innovation and scalable programme delivery, our flagship interventions have transformed the treatment of type 2 diabetes worldwide. We are a purpose-driven, collaborative organisation that values professionalism, integrity, and continuous improvement. Our culture is inclusive, supportive, and ambitious and we are looking for someone who shares our commitment to empower people to better their lives.
Key Responsibilities –
- Operational and Administrative Support
- Coordinate the day-to-day administrative delivery of weight management and diabetes remission and prevention programmes
- Support the Programme Support Team in maintaining efficient and high-quality service operations
- Manage patient referrals, onboarding, programme care, and discharges with accuracy, efficiency, and compassion
- Maintain up-to-date records across multiple digital platforms
Patient and Stakeholder Communication -
- Act as a first point of contact for patients, practitioners, and healthcare partners
- Manage incoming calls, emails, and messages, ensuring timely and professional responses
- Coordinate communication with our internal coaching team, primary care teams and external stakeholders
- Follow up on missed appointments and support re-engagement processes
Appointment and Order Management -
- Schedule, reschedule, and manage coaches and patient appointments
- Process customer orders and support customers in navigating ordering systems
- Ensure smooth coordination between coaching, clinical, and administrative teams
Research and General Business Support –
- Conduct ad hoc research (e.g., venues, medical centres, service providers)
- Support wider operational and project-based tasks as required
Person Specification Essential Skills and Experience -
- Proven experience in an administrative, business support, or healthcare coordination role
- Excellent organisational and time-management skills with the ability to prioritise effectively
- Strong digital capability, confident using multiple systems and troubleshooting basic app/platform queries
- Proficiency in Google Workspace, Microsoft Office, Excel and PowerPoint
- Outstanding written and verbal communication skills
- Professional, confident telephone manner
- Strong problem-solving ability and sound judgement
- High attention to detail and accuracy
- Ability to work from home
- Multilingual (English required, additional languages desirable)
Personal Attributes -
- Proactive and self-motivated
- Calm under pressure and adaptable to change
- Collaborative team player
- Empathetic and patient-focused
- Committed to delivering high-quality service
Why Join Counterweight?
- Be part of a fast-paced organisation transforming metabolic health through clinically proven weight management and type 2 diabetes remission programmes
- Deliver real-world impact at scale, working in partnership with primary care and national health systems
- Join a high-performing, multidisciplinary team of clinicians, behaviour change experts and digital innovators
- Contribute to evidence-based programmes backed by robust clinical research and measurable outcomes
- Play a meaningful role in improving patients’ long-term health, confidence and quality of life
- Grow with an ambitious, expanding organisation that values ownership, innovation and professional development
- Work in a collaborative, supportive culture where high standards and compassion go hand in hand
