Job summary
The South Birmingham Urgent Treatment Centre is looking for a bank receptionist to join our small, friendly team.
The post holder is responsible for providing the first point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff.
Main duties of the job
We are looking for a reliable, punctual & trustworthy individual to provide a face to face point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff; data entry of patient details, answer the telephone and other related tasks.
The successful candidate would have previous experience of working in an office environment and the ability to multi-task, confidence with computers and a good telephone manner.
The post holder should be proficient in reading and writing English. An understanding, acceptance and adherence to the need for strict confidentiality and a willingness to undergo a DBS (previously CRB) check.
Previous medical receptionist experience and previous experience with the Adastra system is desirable.
EQUIPMENT: Adastra, Word, Excel, Outlook & Email
About us
Hours: 0 (Zero Hours / Bank Contract - Hours are Flexible) open 7 days 365 days a year opening times are 8am 8pm
Based at :
South Birmingham Urgent Treatment Centre
15 Katie Road
Selly Oak
Birmingham
B29 6JG
Please note: This is a zero hour contract. You must be available to pick up a minimum of 3 shifts per month over the following days and hours:
Days:
Monday - Sunday
Hours:
8am-12pm
12pm-4pm
4pm-9pm
Job summary
The post holder is responsible for providing the first point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff.
Key responsibilities
Reception
1. Receiving and directing patients
2. Handling telephone and general enquiries
3. Making appointments and taking requests for home visits where relevant
4. Taking Messages
5. Processing all forms of communication relating to patients
6. Ensuring work areas are tidy
7. Cash handling
8. Making appointments for medical representatives
9. Making refreshments
10. All forms of data entry and recording relating to patients, including scanning
11. Assisting with the onward management of patients as required, e.g. booking further appointments,
referrals
12. Assisting clinicians as a chaperone where required
13. Providing administrative support to clinicians and managers within the organisation
14. Follow and adhere to Health and Safety procedures
15. Any other delegated duties considered appropriate for the post
Person Specification
Experience
Essential
- Previous experience of working in an office
- environment
Desirable
- Previous medical receptionist experience
- Experience of using Adastra software
QualificationsEssential
- GCSE English or equivalent Grade C or above
Desirable
- RSA II typing/word processing or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details
Employer name
South Doc Services
Location
15 Katie Road
Birmingham
B29 6JG
COVID Vaccination Statement
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. We do encourage our staff to get vaccinated. We will be checking the vaccination status of all new starters so that we can manage individual and environmental risks, and so that we can support those who may be undecided about vaccination. If you are unvaccinated there is helpful advice and information at birminghamandsolihullcovidvaccine.nhs.uk where you can also find out more about how to access vaccination.
Data Protection - Privacy Notice for Applicants
How you information will be used
1. During the recruitment process South Doc Services Ltd needs to keep and process information about you for normal employment purposes. The information we hold and process will be used for our management and administrative use only. We will keep and use it to enable us to run the business and manage our relationship with you effectively, lawfully and appropriately during the recruitment process. This includes using information to enable us to comply with the employment contract, to comply with any legal requirements, pursue legitimate interest of the Federation and protect our legal position in the event of legal proceedings. If you do not provide this data, we may be unable in some circumstances to comply with our obligations and we will tell you about the implications of that decision.
2. As an organisation pursuing healthcare activities, we may sometimes need to process your data to pursue our legitimate business interest, for example to prevent fraud, administrative purposes or reporting potential crimes. The nature of our legitimate interests is healthcare. We will never process your data where these interests are overridden by your own interests.
3. Much of the information we hold will have been provided by you, but some may come from other internal sources, or in some cases, external sources such as referees.
4. The sort of information we hold includes your application and references, correspondence with or about you, for example sickness and other absence; information needed for equal opportunities monitoring policy; and records relating to your career history, such as training records, appraisal, other performance measures and where appropriate disciplinary and grievance records.
5. Where necessary, we may keep information relating to your health, which could include reasons for absence if your referee has provided this to us.
6. Where we process special categories of information relating to your racial or ethnic origin, political opinions, religious and philosophical beliefs, trade union membership, biometric data or sexual orientations, we will always obtain your explicit consent to those activities unless this is not required by law or the information is required to protect your health in an emergency. Where we are processing data based on your consent, you have the right to withdraw that consent at any time.
7. Other than as mentioned below, we will only disclose information about you to third parties if we are legally obliged to do so or where we need to comply with our contractual duties to you, for instance we may need to pass on certain information in relation to pension or the CCG. Where possible, we will only share what is necessary.
8. Your personal data will be stored for a period of 6 months after you have applied for a position with South Doc Services and have been unsuccessful or declined our offer of employment.
Your rights
12. Under The Data Protection Act 2018 (DPA) you have a number of rights with regard to your personal data. You have the right to request from us access to and rectification or erasure of your personal data, the right to restrict processing, object to processing as well as in certain circumstances to the right to data portability.
13. If you have provided consent for the processing of your data you have the right (in certain circumstances) to withdraw that consent at any time which will not affect the lawfulness of the processing before your consent was withdrawn.
14. You have the right to lodge a complaint to the Information Commissioner Office if you believe that we have not complied with the requirements of the Data Protection Act 2018 with regard to your personal data.
Identity and contact details of controller and data protection officer
15. South Doc Services Limited, 194-196 West Heath Road, Birmingham, B31 3HB. UK
16. If you have any concerns as to how your data is processed, you can contact our data protection officer:
Umar Sabat – Data Protection Officer at [email protected]
Please ensure that you have uploaded an up-to-date CV showing your most recent employment when applying for this role.
Job Type: Permanent
Pay: £12.71 per hour
Benefits:
- Free parking
- On-site parking
Language:
Work Location: In person
