About Sovereign Arc Software Ltd
Sovereign Arc Software Ltd is a UK-based software studio building vertical-specific, AI-powered automation platforms designed to eliminate administrative friction and protect recurring revenue across healthcare (MedMonarch AI).
As we prepare for our commercial launch, we are seeking an operational leader to take complete ownership of client onboarding, technical support workflows, and operational efficiency across our product portfolio.
Important Context: Early-Stage Role & COO Pathway
Because Sovereign Arc Software Ltd is in its early pre-revenue launch stage, there is no immediate base salary, hourly wage, or financial compensation of any kind at this initial point.
This position is designed for an organized, systems-driven leader who wants to join at the ground floor, build our service and support engine from scratch, and position themselves for long-term executive leadership.
What This Role Offers:
- Executive Career Trajectory: Designed specifically as a direct pathway into a permanent, salaried C-Suite position as Chief Operating Officer (COO) as platform revenue scales.
- Operational Autonomy: Build and own the entire client onboarding playbook, customer success engine, and support workflows across three distinct SaaS products.
- Future Reward Potential: Long-term executive compensation and formal placement will be established as the studio hits revenue and retention milestones.
Key Responsibilities
- Client Onboarding & Implementation: Lead end-to-end setup for new clinics and businesses—guiding them through data integration, schedule configuration, and staff training.
- Customer Success & Retention: Monitor user adoption rates, resolve support requests, and ensure zero early-stage account churn.
- Workflow & Process Automation: Create self-serve help centers, onboarding documentation, and video walkthroughs to streamline user education.
- Feedback Loop: Gather direct user feedback and collaborate with the product lead to inform future feature rollouts.
What We Are Looking For
- Operations / Customer Success Experience: Background in SaaS onboarding, account management, or clinical/business administration.
- High Empathy & Problem-Solving: Ability to guide non-technical clients through software setups calmly and efficiently.
- Systems Mindset: Self-motivated leader who thrives on building efficient, repeatable operational processes in an early-stage startup environment.
Pay: £28,000.00-£100,000.00 per year
Work Location: Remote
