We're looking for a HR Team Leader to join our Employee Life Cycle team based in Marriott House, Rushden
Location: Marriott House, Rushden (Hybrid of working from home and in the office)
Hours: 7.5 hour shift pattern between 8am to 5.30pm
We are unable to offer certificates of sponsorship to any candidates in this role.
Reporting to the Employee Life Cycle Team Manager, you'll play a key role in supporting and developing our HR Administration team. As a first point of contact, you'll provide guidance, coaching and day-to-day support whilst handling customer escalations and resolving complex queries. This is an opportunity to take ownership of operational activities, ensuring we deliver an efficient, professional and customer-focused service. You'll act as a role model, promoting a positive and inclusive working environment and driving continuous improvement across the team.
What will you be responsible for?
As a HR Team Leader, you'll be working within the Employee Life Cycle team, supporting them in delivering excellent HR administration services across the employee lifecycle. Your day to day will include:
- Co-ordinating daily tasks and ensuring work is effectively distributed, prioritised and completed within deadlines
- Acting as an escalation point for complex queries whilst coaching and mentoring team members to develop their skills
- Monitoring the timeliness and quality of work output against KPIs and SLAs, and producing stats to identify improvement areas
- People management activities including performance, absence and wellbeing
- Building strong working relationships and contributing towards training and development of new team members
What are we looking for?
This role of HR Team Leader is great for you if:
- You have experience in high-volume administration, ideally within an HR Shared Service Centre
- You have experience managing and coaching a team
- You can demonstrate excellent customer service skills and communicate effectively at all levels
- You're organised, methodical and able to work under pressure whilst maintaining attention to detail
- You're comfortable using HR systems and Microsoft Office Suite, with Oracle HR experience being desirable
We're all about finding potential here at Kier, and transferrable skills are always welcome! So, even if you don't tick every box, please apply and we can have a chat.
Rewards and benefits
We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.
Diversity and inclusion
Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.
We look forward to seeing your application to #joinkier.
#LI-TD1
