Receptionist / Office Administrator / Telephone Operator
Hudson MOT & Garage – Leeds LS9
Job Type: Full-time or Part-time considered
Work Location: In person initially, with possible hybrid / work-from-home flexibility after training
Experience: Preferred but not essential
Salary: To be discussed depending on experience
About Us
Hudson MOT & Garage is a busy and growing automotive business based in Leeds. We provide MOT testing, vehicle repairs, tyres, hybrid battery services, taxi/private hire vehicle support, and general garage services.
We are now looking for a reliable, organised and confident person to join our team as a Receptionist / Office Administrator / Telephone Operator. This person will be the first point of contact for our customers and will help us organise bookings, calls, paperwork and daily garage operations.
The Role
This is an important front-office role. You will be the first person many customers speak to when they call or visit the garage, so a polite, professional and helpful manner is essential.
The role will involve answering customer calls, booking vehicles in, taking messages, organising paperwork, helping with customer updates, and supporting the garage team with daily admin tasks.
After training, some hybrid or work-from-home tasks may be possible, such as answering calls, following up with customers, managing bookings, sending reminders and handling basic admin.
Main Duties
- Answering incoming telephone calls professionally
- Welcoming customers and dealing with enquiries
- Booking MOTs, repairs, tyre jobs and garage appointments
- Taking clear messages and passing them to the correct person
- Updating customers about vehicle repairs and bookings
- Managing diaries, schedules and job cards
- Helping organise paperwork, invoices, receipts and customer records
- Sending reminders and follow-up messages to customers
- Supporting the garage team with general office/admin duties
- Keeping the reception and office area organised
- Helping improve communication between customers, mechanics and management
What We Are Looking For
We are looking for someone who is:
- Polite, professional and confident on the phone
- Well organised and reliable
- Able to speak to customers in a friendly and respectful manner
- Comfortable using a computer, mobile phone, WhatsApp and basic office systems
- Able to write clear notes and messages
- Willing to learn about garage services, MOT bookings and customer handling
- Able to work independently after training
- Honest, punctual and responsible
Experience
Previous experience in reception, customer service, admin, call handling, office work, garage reception or telephone operator work is preferred but not essential.
Training can be provided for the right person.
Benefits
- Friendly and supportive working environment
- Training provided
- Opportunity to grow with the business
- Possible hybrid / work-from-home flexibility after training
- Varied role with customer service and admin responsibilities
- Good opportunity for someone looking to build office, admin or customer service experience
Schedule
Flexible options may be available, including full-time or part-time hours. Working days and hours can be discussed.
How to Apply
Please apply with your CV and a short message explaining why you are suitable for this role.
We are looking for someone who can become an important part of our team and help us keep the garage organised, professional and customer-focused.
Pay: £12.50 per hour
Benefits:
- Free parking
- On-site parking
Work Location: In person
