Location: Daresbury or London
About ITS
We exist to ensure the UK has the best full fibre networks, delivering gigabit-capable connectivity to businesses through our growing partner community. This enables opportunity, progress, exploration, creativity, innovation and commerce.
Recognised in the 2026 Sunday Times 100 Tech as one of Britain’s fastest-growing private technology companies, we’re continuing to scale at pace – making this an exciting time to join ITS, for your career, for our business and for the future.
The Opportunity
We’re looking for an experienced Regional Connections Manager to lead end-to-end customer connection delivery across an assigned region.
This is a senior operational leadership role, overseeing activity from survey and design validation through to civils, installation, activation and service handover. You’ll take ownership of regional performance, contractor delivery, customer commitments and operational excellence across the connection lifecycle.
You’ll lead teams, manage stakeholders and remove blockers to ensure safe, compliant and predictable delivery outcomes for customers and partners.
Responsibilities
You’ll provide operational leadership across fibre connection delivery, balancing strategic oversight with hands-on issue resolution.
You’ll be:
- Leading regional customer connection delivery from survey through to service handover
- Managing delivery pipelines, workload forecasts, resources and operational capacity
- Reviewing design packs, technical documentation, BoQs, drawings and build specifications
- Coordinating with Design, Build, Wayleave, Network Planning, Delivery and field teams
- Overseeing civils activity including duct installation, chambers, reinstatement and remediation
- Managing installation progress, activation readiness and service handover requirements
- Acting as the senior regional escalation point for complex delivery issues
- Managing contractor and supplier performance across safety, quality, productivity and service delivery
- Championing HSEQ, CDM, NRSWA, RAMS, PTWs and compliance standards
- Tracking KPIs, aged orders, installation success rates, activation performance and contractor productivity
- Leading, coaching and developing regional delivery teams
This is a role where strong leadership, operational control and customer focus will make a measurable impact.
About You
You’re an experienced operational leader with a strong understanding of fibre network delivery and infrastructure deployment. You’re confident managing teams, contractors and complex delivery environments, while keeping safety, quality and customer experience front and centre.
You’ll likely bring:
- Experience in fibre network deployment, telecoms infrastructure or utilities delivery
- Experience managing operational delivery teams and field-based contractors
- Knowledge of civils delivery, installation, activation and service handover processes
- Experience managing escalations, delivery risks and service recovery activity
- Understanding of RAMS, PTWs, SSRAMs, CDM, NRSWA and HSEQ requirements
- Stakeholder, customer and contractor management skills
- Commercial awareness, cost control and performance management experience
- Confidence using FSM platforms, workflow systems and performance reporting tools
- Leadership, communication and influencing skills
Experience with PIA, Openreach infrastructure, OTDR testing, continuity testing, Point-to-Point services or Critical National Infrastructure projects would be advantageous.
Why ITS?
At ITS, you’ll have the opportunity to lead high-impact regional delivery in a business building critical full-fibre infrastructure across the UK.
You’ll benefit from:
- A senior operational role with real ownership and visibility
- The chance to shape regional connection delivery performance
- Close collaboration with commercial, technical, field, customer and senior leadership teams
- Opportunities to drive continuous improvement, contractor performance and customer outcomes
- Being part of a business recognised in the 2026 Sunday Times 100 Tech
EDI Commitment
At ITS, we’re proud to foster a workplace where everyone feels valued, respected and supported. We believe diverse perspectives strengthen our business and we are committed to creating an inclusive culture where people can thrive and bring their whole selves to work.
Please note, applicants must have the legal right to work in the UK.
Benefits:
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Life insurance
- Paid volunteer time
- Referral programme
- Sick pay
- Work from home
Work Location: Hybrid remote in Warrington WA4 4GE
