Job Role: Senior Business & Performance Coordinator
Location: New Milton
Hours: 35 hours per week, Monday – Friday
At Innovus we are committed to delivering market leading solutions and professional services and as a Senior Business & Performance Coordinator you will be contributing to our vision to be recognised as the market leading provider of services to the UK’s property sector.
We are proud to employ highly skilled, experienced and innovative people who deliver business expertise and service across the property industry.
Main Purpose of the Job
We're looking for a proactive, organised and driven Senior Business & Performance Coordinator who thrives in a fast-paced environment and is passionate about delivering great service. If you enjoy solving problems, coordinating multiple workstreams and finding smarter, more efficient ways of working, this is an opportunity to make a real impact.
You will play a key role in coordinating operational workflows across multiple service lines, ensuring work is allocated effectively, progresses smoothly and meets agreed service levels. Working closely with clients, operational teams and internal stakeholders, you will help drive service excellence through strong coordination, quality oversight, process discipline and a continuous focus on improving how we operate.
Position in Organisation
This role reports to the Business and Performance Manager. There is a requirement to work from the New Milton office a minimum of three days per week.
Main Responsibilities
Operational Coordination
- Coordinate the delivery of work across multiple service lines, ensuring instructions progress efficiently through operational workflows.
- Scheduling and allocate work to operational teams based on capacity, geographical coverage and client requirements.
- Monitor work queues and progress against agreed service levels, highlighting issues and risks to the Business & Performance Manager.
- Coordinate appointments, access arrangements and operational activities with clients and internal teams.
- Manage operational escalations and resolve service delivery issues where appropriate.
- Coordinate remediation activities arising from service delivery outputs, including obtaining quotations, arranging follow-up visits and communicating available options and recommendations to clients.
- Maintain accurate information within business systems and ensure records are kept up to date.
Commercial Administration
- Support billing activities by ensuring completed work is accurately recorded and ready for invoicing.
- Assist with purchase order administration, service amendments and client requests.
Experience
- Strong organisational and time management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in Microsoft Office and CRM software.
- Ability to multitask and adapt in a fast-paced environment.
- Attention to detail and a proactive approach to problem-solving.
Working at Innovus:
At Innovus, we recognise that people come to work to do a great job, and we actively support this through our internal employee reward platform and a culture that celebrates contribution.
We’re passionate about helping our people grow and progress, and we encourage ongoing personal and professional development. We also understand the importance of a healthy work-life balance, offering flexibility where possible depending on role requirements.
Everything we do is guided by our core values: Trust, Respect, Integrity, Innovation, and Delivery.
What We Offer:
At Innovus, we believe our people deserve the best, just like our customers. That’s why we provide the tools, training, and support you need to thrive, alongside a competitive salary and a great range of benefits.
We're committed to creating a supportive, inclusive workplace where everyone can succeed.
Diversity and Inclusion:
At Innovus, we’re committed to building a diverse and inclusive workforce and recruit based on merit. We welcome applications from everyone, including those interested in job share opportunities.
As an inclusive employer, we provide equal employment opportunities to all qualified candidates. If you have any accessibility requirements or need adjustments at any stage of the recruitment and selection process, please contact our team, we are happy to support you.
Ready to apply:
Click the ‘Apply’ button below to begin your application. You’ll be asked to upload your CV and answer a few short questions. As part of the process, you may also be invited to complete online verbal and numerical reasoning tests.
Please note that, due to the nature of our sector, all roles are subject to an Enhanced DBS check.
If you meet the criteria for the role, we’ll be in touch to arrange a brief telephone interview. Shortlisted candidates will then be invited to a first-stage interview with the hiring manager and a member of our team.
