About Us:
We're excited to announce an opportunity to join a growing group of UK-based businesses. The group spans self-storage, serviced apartments, property investment and development, an artisan food brand in addition to two early stage property services businesses.
The role will be centred around improving and enhancing operations of four fast moving companies across e-commerce, hospitality and property. All owner-led and moving fast.
About the Role:
The Operations Manager role is full-time hybrid role based in London. Part-time may also be considered for the right candidate.
The ultimate purpose of the Operations Manager role is to be at the founder's right hand across multiple businesses supporting operations activity and helping to drive growth across the portfolio.
The Operations Manager will oversee day-to-day operational activities across the group including coordinating property management tasks, monitoring project timelines, and ensuring effective communication between internal teams and external partners.
In addition, this role will support process improvement, help maintain accurate operational and financial records, and contribute to compliance with relevant regulations and company policies. The Operations Manager will also assist in resource planning, reporting on key performance indicators, and identifying opportunities to enhance efficiency across the portfolio. Collaboration with leadership on operational planning and implementation will be a core aspect of this position.
Key Responsibilities:
- Manage day to day property management enquiries. Act as first point of contact for tenant enquiries and liaison.
- Handle on-the-ground UK tasks requiring local presence: Site visits, supplier relationships, in-person tenant issues
- Provide general marketing support across the group.
- Act as the day-to-day coordination point between the founder and offshore team members
- Supporting due diligence or admin for new site/business acquisitions as the group expands
- Running research tasks: comps, market reports, competitor tracking, as proactive work rather than reactive.
- Producing simple weekly/monthly ops dashboards. Occupancy, enquiries, outstanding tasks etc.
- Documenting SOPs
- Manage file organisation and administration
- Support with general ad-hoc tasks across the business group as they arise
- Supporting launch and scale of early stage businesses.
If you’re interested in a role where no two days will ever be the same (!) and gain exposure to a fast growing group of businesses across a broad range of sectors – then this is the role for you.
What we're looking for:
Must-have:
- Strong organisational and administrative skills, with the ability to manage multiple workstreams
- Entrepreneurially minded, with an eye for spotting opportunity.
- Comfortable liaising directly with tenants, suppliers and tradespeople
- Able to work independently and use good judgement on prioritisation
Nice-to-have:
- Prior experience within the property management industry
- Prior experience supporting a small business owner or founder directly
- Ability to drive for travel to the Surrey/Sussex area for site-related tasks
What we expect:
- You take ownership of the operations across the group.
- Your organisation must be strong. Ops across four businesses can’t slip because it's a busy week.
- You move fast without sacrificing quality.
- You can juggle multiple tasks and priorities simultaneously and always know what matters most.
- You are resourceful.
- You communicate clearly and concisely, in writing and in person.
You are not fit for this role if:
- You need detailed instructions before you can start anything.
- You get flustered juggling multiple task or priorities at once.
- You want a fixed, predictable task list with no variation week to week.
What we offer:
- A varied, hands-on role at the centre of a growing business group
- Direct, ongoing access to the founder. Fast decisions, real influence over how the role develops
- The opportunity to help build the operational backbone that supports the wider team
- Opportunity for promotion and growth within the group as businesses scale.
- We’re keen to support performance based incentivisation.
Pay: £1.00 per year
Work Location: In person
