Account Manager
Location: Birmingham (4 days in office)
Job Type: Full-time, Permanent
Salary: £29,000 + up to £10,000 bonus
About the Company
We are a fast-growing, technology-driven business operating within the transportation and fuel solutions sector. Our mission is to simplify and improve how businesses manage fuel and related services, using innovative systems and customer-focused solutions.
Over the past decade, we’ve built a strong market presence and now process high volumes of transactions annually while maintaining a lean, agile team. As we continue to scale, we are investing in our customer management function to drive further growth and enhance client experience.
The Role
We are looking for an experienced Account Manager to manage and grow a portfolio of existing customers. This role focuses on building strong relationships, increasing customer engagement, and identifying opportunities to expand product usage.
You’ll play a key role in driving revenue growth, improving retention, and ensuring customers get maximum value from our services.
Key Responsibilities
- Manage a portfolio of customers across onboarding, activation, growth, and retention stages
- Proactively engage clients to increase usage and maximise account value
- Identify and act on opportunities to upsell and optimise product usage
- Reduce churn by monitoring account activity and intervening early
- Maintain consistent outbound activity (calls, follow-ups, account reviews)
- Deliver excellent customer service and resolve issues efficiently
- Keep CRM systems up to date and use data to guide decisions
- Work closely with internal teams to improve processes and customer outcomes
Requirements
- Minimum 3 years’ experience in account management, sales, or business development
- Proven track record of managing, growing, and retaining customer accounts
- Comfortable working in a high-volume, target-driven environment
- Strong organisational skills and ability to manage your own workload
- Quick learner, able to understand complex products/services
- Experience using CRM systems (e.g. Dynamics 365 or similar)
- Strong communication, negotiation, and influencing skills
- Commercially aware and confident making data-driven decisions
Desirable:
- Experience in industries such as fuel cards, energy, telecoms, insurance, or financial services
What We’re Looking For
- Passion for sales and customer success
- Proactive, driven, and results-oriented mindset
- Comfortable in a fast-paced, growing environment
- Strong problem-solving skills and attention to detail
- A team player who enjoys collaboration and continuous improvement
- Motivated to learn, develop, and progress your career
What’s in It for You
- Competitive base salary + performance bonus
- Pension scheme (with salary sacrifice options)
- Life assurance (3x salary)
- Health & wellbeing support (including cashback scheme and counselling)
- 26 days annual leave + bank holidays
- Access to financial advice
- Ongoing training and career development opportunities
- Supportive, collaborative team environment
- Opportunities to contribute to community and charity initiatives
Our Culture
We are building a team of forward-thinking individuals who challenge the status quo and look for smarter, simpler ways of doing things. We value innovation, collaboration, and personal growth, and we empower our people to make a real impact.
Diversity & Inclusion
We are an equal opportunity employer and welcome applications from all backgrounds. We are committed to creating an inclusive environment where everyone can thrive.
Apply Now
If you’re ready to take the next step in your account management career, we’d love to hear from you. Even if your experience doesn’t meet every requirement, we encourage you to apply.
IND1
Job Types: Full-time, Permanent
Pay: Up to £29,000.00 per year
Benefits:
- Company pension
- Employee discount
- Life insurance
- Work from home
Ability to commute/relocate:
- Birmingham, West Midlands: reliably commute or plan to relocate before starting work (required)
Experience:
- account manager/sales: 2 years (required)
Work Location: Hybrid remote in Birmingham
