We're looking for a Head of CRM to join our IT team.
Location: Flexible on Location - Hybrid working available with travel to sites and offices as required
Hours: 37.5 hours per week - some flexibility on hours available if desired, just let us know when you speak to us.
We are unable to offer certificates of sponsorship to any candidates in this role.
Kier Group plc is seeking an experienced Head of CRM to take senior ownership of our Microsoft Dynamics 365 platform. This is a strategic leadership role where you'll shape how we use CRM to drive opportunity management, pipeline visibility, and customer insight across the business. You'll be accountable for the platform's direction, governance, and value delivery, working closely with business leaders and technology teams to ensure CRM supports our Naturally Digital ambition.
What will you be responsible for?
As a Head of CRM, you'll be working within the Enterprise Applications team, supporting them in delivering strategic CRM capability across Kier. Your day to day will include:
- Defining and owning the enterprise CRM strategy and roadmap, ensuring alignment with our digital, ERP, and data strategies
- Providing platform leadership and governance, establishing clear standards for configuration, change control, and integration
- Championing data quality and integrity, working with governance teams to ensure CRM data is trustworthy and fit for purpose
- Driving consistent CRM adoption and measurable business value across divisions, tracking maturity and outcomes
- Managing supplier relationships and commercial performance, ensuring partners deliver against our priorities and standards
What are we looking for?
This role of Head of CRM is great for you if:
- You have significant experience in senior ownership of an enterprise CRM platform, Microsoft Dynamics 365
- You can demonstrate strong strategic thinking alongside practical platform governance and business engagement skills
- You've worked effectively with executive leadership and senior stakeholders in complex organisations
- You understand how CRM fits within wider ERP, data, and digital ecosystems, including integration and analytics dependencies
- You're a collaborative leader who can translate business needs into clear platform priorities and build effective relationships across teams
We're all about finding potential here at Kier, and transferrable skills are always welcome! So, even if you don't tick every box, please apply and we can have a chat.
Rewards and benefits
We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.
Diversity and inclusion
Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.
We look forward to seeing your application to #joinkier.
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