With over 20 locations across the UK, Ireland, and mainland Europe, Blok ‘N’ Mesh is a leading manufacturer, supplier, and installer of temporary fencing, site hoarding, and barriers. Each year, we produce more than 1.6 million units, driving innovation and sustainability within the industry. We serve a wide variety of sectors, including construction and security.
Blok 'N' Mesh UK Ltd, the UK’s foremost supplier of temporary fencing solutions, is recruiting for the below for our growing office in Grimethorpe
- Customer Service Advisor
- Customer Service Query Advisor
- Customer Service Subcontract Advisor
About the Role
Responsibilities will include:
- Managing incoming calls and processing customer orders
- Providing exceptional service to our existing clients
- Utilising your strong communication skills and computer literacy
- Addressing customer inquiries and resolving issues in a professional and timely manner
- Keeping accurate records of customer interactions and transactions
- Updating customer information and processing orders through our internal systems
Requirements
- While previous experience in a similar role is advantageous, we offer comprehensive training to ensure your success in this role.
- Proficient in using CRM software's.
- Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
- Strong analytical skills to assess situations and provide appropriate solutions.
- Ability to work well under pressure while maintaining a positive attitude.
- A proactive approach to problem-solving, with a focus on customer satisfaction.
If you are passionate about delivering outstanding service and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity as a Customer Service Representative and look forward to hearing from you.
Job Types: Full-time, Permanent
Pay: £13.00 per hour
Benefits:
- Company pension
- On-site parking
Experience:
- Customer service Advisor: 1 year (required)
Work Location: In person
