Providing outstanding Customer Service is at the heart of everything CCTVdirect do. We are seeking the best customer-focused IT or security expert to support our business buyers with issues that may arise onsite post-purchase or pre-sales.
The role and environment is fast-paced, progressive and fun. You will be amazing on the phone, confident, friendly, passionate but professional.
We are looking for 1st level tech support experts or those wishing to move to 2nd or even 3rd level. You will need networking, IT support experience, the ability to learn technically and support our full range of world leading CCTV and security products to our regular Trade buyers and systems installers.
Responsibilities:
- Incredible customer service
- Excellent communication skills both on the phone and in writing
- Tech Support helpdesk experience
- Networking and exceptional IT skills and understanding
- The ability to learn new products quickly & be technically minded
