Morgan & Bond Ltd is a busy building company carrying out planned and responsive repairs for social housing across the Midlands. We are currently recruiting for a Administrator to work from our Burntwood offices to help manage customer expectations, provide a friendly and professional point of contact for tenant queries.
Responsibilities:
- Handling customer queries and complaints, or directing them to the relevant team
- Updating internal systems with accurate information
- Scheduling labour, creating purchase orders and contractor work orders.
- Booking appointments and taking telephone calls.
Experience & Knowledge:
- Strong telephone and customer service skills
- Experience working with social housing tenants
- Experience working on planned works programmes
Skills & Attributes:
- Ability to work independently and as part of a team
- Strong time management and ability to prioritise workload
- Proactive approach with a strong work ethic
What We Offer:
- A supportive, family-run company environment
- A varied and engaging role
If you have experience in customer service and social housing and are looking for a new opportunity, we would love to hear from you. Apply now or contact us for more details.
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Job Types: Full-time, Permanent
Pay: From £25,500.00 per year
Experience:
- Social housing customer care: 1 year (preferred)
- administrative: 2 years (required)
Work Location: In person
