Role Purpose:
This is an exciting opportunity for a self motivated financial administrator with a passion to provide an excellent customer service experience.
Working as part of the awesome Pub Utility Team, this role provides a multi skilled service where you will be responsible for a portfolio of accounts and the day to day administration of our Group Energy Scheme.
As a confident communicator you will work closely with our energy suppliers and internal stakeholders to proactively manage our Publicans Utility Accounts.
Accountabilities:
- Management & detailed review of Publican utility accounts, ensuring accurately billed and weekly installments cover energy used for the portfolio of pubs.
- Ensure records are accurately maintained to reflect all activity associated with the publicans utility account.
- Pro-active management of supplier queries and disputes through to resolution keeping all key stake holders informed throughout each stage.
- All new Publicans are welcomed with a detailed explanation of how the Punch Energy Scheme operates and receive ongoing support
- Validation of complex supplier billing and prepare for processing into the finance system.
What you’ll get in return:
Competitive salary
Performance related annual bonus
Company pension
Life insurance
25 holiday days + bank holidays
Option to buy and sell holidays, plus long service days
Retail and leisure discount schemes
Health and wellbeing suite via Perkbox
Employee assistance programme via Perkbox
Free pay day drinks
Progression and development opportunities
Pub discount scheme
Key Relationships:
Publicans
Credit Team
Operational Managers (OMs)
Operations Director (ODs)
Finance Team
Energy Suppliers
Person Specification - Technical Competencies / Professional expertise
- Strong Communication and Influencing Skills
- Ability to build commercial relationships with internal and external customers
- Confident and Professional telephone manner
- Ability to work under pressure and to tight deadlines in a busy environment
- Flexibility to meet demands of the business as the role requires
- Previous financial accounts experience with the ability to understand review and interpret customer accounts
- GCSE (or equivalent) grade 4 or above in English and Maths
- Strong problem-solving skills
- Proficient in Microsoft Office applications, particularly Excel
- Ability to work independently and as part of a team
Pay: From £27,000.00 per year
Benefits:
- Canteen
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Sick pay
Work Location: In person
