One City Front of House
As Front of House at One City, you set the tone for every customer's experience. You build genuine relationships, deliver excellent service, and make sure each customer feels genuinely part of the One City community.
You take the time to properly understand our products and offerings, so you can guide customers with confidence and give them a memorable experience. You resolve problems quickly and answer questions clearly, using positive communication because you understand how much customer experience matters to the business.
You're passionate about spreading One City's mission, encouraging our team and community to push past what they think they're capable of, through motivation, consistency and authenticity. You bring this to life in everyday conversations, offering guidance and knowledge about who we are, our concepts, instructors, campaigns and events. You're always looking for that extra step that turns good service into a brilliant experience.
Key Responsibilities
- Greet customers as they arrive, and show new members around and get them set up
- Handle enquiries by phone, email and in person
- Take and prepare smoothie orders, and process transactions
- Keep all areas fully stocked, from towels to changing room products to smoothie supplies
- Ensure towels are washed and dried.
- Keep the studio, reception, amenities, products and equipment organised, clean and maintained to a high standard
- Contribute ideas for campaigns and events
Candidate Requirements
- Passionate about health and wellbeing, both mental and physical
- A strong team player
- Exceptional communication and people skills
- Able to build trust and loyalty through positive customer service
- Confident troubleshooting and solving problems on the spot
- Willing to learn basic maintenance and facility repair skills
- Excellent time management
- A sharp eye for detail
- Able to bring ideas to the table for campaigns and events
- Flexible availability — hours can run from as early as 5:30am to as late as 8:30pm, 7 days a week
You're invested in your own development too, and you engage openly with feedback, both giving and receiving it, to help yourself and the team grow.
Benefits
- Flexible working hours
- Free access to One City classes
- Discount on One City products and merchandise
About Us
We're passionate about creating a culture that makes coming to work genuinely enjoyable. Our vision is to build a global brand and community that people aspire to be part of, delivering the best workouts and product in the world , and we're building a team of like-minded people who share that ambition.
We do this in an environment that's comfortable and inclusive, and that values diversity, both within our team and across our community.
Job Types: Part-time, Zero hours contract
Pay: £12.75-£14.00 per hour
Benefits:
- Free fitness classes
- On-site gym
- On-site parking
- Transport links
Experience:
- customer service: 1 year (preferred)
Location:
Work Location: In person
