IT Systems Support Officer
Known internally as Business Systems Support Officer (Level 2)
Salary: £37,364.00 - £38,684.00 per annum-
Contract Type: Fixed Term (12 months)
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Working Hours: 36.25 hours per week
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Service area: Digital Services, Progress Housing Group
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Office basis: Agile - office-based initially, then approximately 2 days per month in the office.
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Location: Leyland
At Progress Housing Group, your work supports communities and changes lives.
We make sure every day is an opportunity to make a meaningful difference - where you work with purpose, your growth is supported, and you are proud to belong.
From inclusive recruitment practices to tailored support at work, we create an environment where everyone can succeed.
The role
- As a proactive and customer-focused IT Systems Support Officer, you will play a key role in supporting the systems our colleagues rely on every day to deliver services to customers and communities.
- You will provide second-line support for core business applications, resolving issues, managing user access and permissions, and working closely with colleagues and software providers to ensure systems remain effective, secure and fit for purpose.
- You will support system upgrades, testing and change initiatives, helping to identify opportunities for improvement and ensuring new developments are successfully implemented across the organisation.
- Working collaboratively with teams across the Group, you will help colleagues make the most of our business systems by providing guidance, training and technical support while contributing to the continuous improvement of our digital services.
What we’re looking for
Essential
- Experience supporting and administering business systems within a professional working environment.
- Strong customer service and communication skills, with the ability to build positive working relationships with colleagues and stakeholders.
- Experience of diagnosing and resolving system issues whilst managing competing priorities and deadlines.
- A methodical and analytical approach, with excellent attention to detail.
- Good knowledge of Microsoft Office 365 and experience of supporting users with business applications.
Desirable
- Experience supporting housing management, repairs, asset management or document management systems.
- Experience of system testing, upgrades or implementation projects.
- Experience working within a project or programme environment.
- ITIL Foundation certification or equivalent experience.
Our offer to you
Competitive pay, flexible leave options and benefits that help you thrive - personally and professionally.
Financial
- Competitive salary with occupational sick pay
- Pension scheme with matched contributions of up to 7.5%
- Salary sacrifice Greencar lease scheme
Work-life balance
26 days holiday, plus bank holidays rising to 31 after 5 years’ service (pro rata if part time) - option to purchase further days and a paid day off for your birthday.
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Agile working (role dependent) with hybrid and flexible working options
- Family friendly policies with enhanced leave
Wellbeing
- Learning, training and career development opportunities
- Employee Assistance Programme and Medicash
About Progress Housing Group
More than three decades on, our commitment to helping people find the right place to live remains at the heart of what we do.
People trust us to create a place for them to call home and to provide outstanding support services and opportunities to help them to live their best lives.
Whether it is an affordable home, supported housing, technology-enabled care solutions, or services supporting those in crisis, we make a meaningful difference to thousands of people, every day.
We are ambitious and we are looking for people who are motivated, dynamic, and committed to delivering the highest standards for our tenants and customers.
Our sector plays a crucial role in contributing to a fairer, and more equitable society. Working here offers a genuine opportunity to positively influence communities and people’s lives.
Looking forward at Progress
Social purpose, innovation and sustainability are at the heart of our organisation.
We’re investing in our people, technology and services to build a more resilient, sustainable and equitable future for our customers and communities.
Diversity & Inclusion Statement
We welcome applications from everyone and particularly encourage applications from underrepresented groups.
Inclusion matters here, and we’re committed to creating a workplace where everyone can belong and thrive.
AI Statement
We support the ethical and transparent use of AI to drive innovation and efficiency.
However, authenticity is important to us, and we will prioritise applications that clearly reflect your experience, voice and originality
Next steps
Closing date: midnight on Sunday 9 August 2026
Shortlisting date: W/C 10 August 2026
Interview date: 18 / 19 August 2026
Interview type: In person at our Leyland office
