Join One of the West Midlands' Most Respected Independent Used Car Dealerships
Motor Market Ltd is an established independent used car dealership serving customers throughout the West Midlands and across the UK.
Specialising in quality used vehicles priced between £5,000 and £15,000, we have built our reputation through honesty, professionalism and consistently delivering exceptional customer service. Our success is reflected in our loyal customer base, outstanding online reviews and the significant number of customers who return to us or recommend us to friends and family.
As our business continues to grow, we are looking to recruit an experienced Senior Vehicle Sales & Customer Experience Executive who shares our values and is passionate about delivering an exceptional customer experience.
This is an opportunity to join a respected independent dealership where professionalism, compliance and customer care are valued just as highly as sales performance.
The Opportunity
This is a varied, customer-focused role where you'll manage the entire customer journey—from the first enquiry through to vehicle handover and after-sales follow-up.
Our customers contact us through:
- Website enquiries
- Telephone calls
- WhatsApp
- Email
- Social media
- Walk-in dealership visits
- Repeat customers and recommendations
You'll be responsible for building trust, understanding customer requirements and helping customers choose the right vehicle, finance solution and aftercare products, always ensuring the highest standards of professionalism and compliance.
Key Responsibilities
- Deliver an exceptional customer experience from first enquiry through to vehicle handover.
- Respond promptly and professionally to website, telephone, WhatsApp, email and social media enquiries.
- Welcome customers to the dealership and build strong relationships through honest advice and outstanding communication.
- Conduct vehicle demonstrations and test drives.
- Sell vehicles professionally and ethically, ensuring recommendations are tailored to each customer's needs.
- Introduce and arrange vehicle finance, warranties and aftercare products confidently, transparently and compliantly.
- Complete finance applications and all associated paperwork accurately and in accordance with FCA requirements and company procedures.
- Maintain accurate CRM records and ensure every customer receives timely and professional follow-up.
- Organise and prioritise multiple customer enquiries while maintaining excellent attention to detail.
- Deliver seamless vehicle handovers that create loyal customers and generate future recommendations.
- Work collaboratively with colleagues to uphold the excellent standards and reputation of Motor Market.
About You
We're looking for someone who believes outstanding customer service is the foundation of every successful sale.
The ideal candidate will have:
- Previous experience in used vehicle sales.
- Experience selling vehicle finance and associated warranty or aftercare products.
- Excellent communication and relationship-building skills.
- A friendly, approachable and professional manner.
- Strong commercial awareness and a proven ability to convert enquiries into sales.
- Exceptional organisational skills with the ability to manage multiple customers and priorities effectively.
- Excellent attention to detail and pride in producing accurate paperwork and maintaining comprehensive customer records.
- A clear understanding of FCA compliance and the importance of treating every customer fairly while maintaining the highest ethical standards.
- Confidence using CRM systems, email, WhatsApp and other digital communication platforms.
- A proactive attitude with excellent time management and a desire to continually improve.
- A genuine passion for delivering exemplary customer service and creating customers who return and recommend Motor Market to others.
Above all, you'll understand that our reputation has been built over many years and you'll take pride in protecting and enhancing it every single day.
What We Offer
- Competitive basic salary.
- Uncapped commission with realistic earnings of £45,000–£55,000+.
- Established stock and consistent enquiry levels.
- High levels of repeat and referral business.
- Supportive and friendly independent dealership environment.
- Opportunity to build a long-term career within a growing business.
- Company pension.
- Staff discounts.
- On-site parking.
Our Values
Everything we do is built around six core values:
- Customer First – Delivering an outstanding experience at every stage.
- Integrity Always – Honest, transparent and trustworthy in every interaction.
- Professionalism – Taking pride in representing ourselves and our business.
- Compliance Matters – Ensuring every process is completed accurately, ethically and in line with FCA requirements.
- Organisation & Accountability – Following up every enquiry, maintaining accurate records and taking ownership of our work.
- Continuous Improvement – Always striving to improve ourselves, our service and our business.
If these values reflect the way you work, you'll thrive at Motor Market.
Additional Information
- Full-time position.
- Saturday and Sunday working on a rota basis.
- Mid week day off, every other week.
- Full UK Driving Licence required.
This role is subject to satisfactory employment references, right-to-work checks and, where appropriate, background checks.
As an FCA-regulated business, compliance, professionalism and integrity are fundamental to everything we do. Every member of our team is expected to uphold these standards while delivering exceptional customer service.
Apply Today
If you're an experienced automotive sales professional looking to join a respected independent dealership where customer service, professionalism and compliance are genuinely valued, we'd love to hear from you.
Please submit your CV together with a short covering letter explaining why you're the right person to join the Motor Market team.
Pay: £28,000.00-£55,000.00 per year
Benefits:
- Casual dress
- Company car
- Company pension
- Free parking
- On-site parking
- Sick pay
Work Location: In person
