JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Summary of Role
We are seeking a Planning Team Leader to oversee our Planned Preventative Maintenance (PPM) work orders, coordinate service delivery. You will lead a planning team while working closely with engineering teams to enhance report quality, asset data accuracy, and job completion efficiency.
What you will be doing
Lead and develop a team of planners, providing guidance, support, and mentorship to ensure consistent performance and professional growth.
Allocate workload effectively, monitor team productivity, and foster a collaborative environment that delivers exceptional service to clients and engineering teams.
Oversee the planning of PPM and remedial works with direct labour and subcontractors, ensuring alignment with customer SLAs and contractual obligations.
Review and approve scheduling decisions, manage resource allocation, and implement strategies to optimise completion times and service quality.
Supervise the ordering of parts, access equipment, plant, and tools to support engineering operations.
Ensure timely booking-in and issuance of Risk Assessments and Method Statements (RAMS) and permits where required, maintaining compliance with health and safety requirements.
Maintain strong relationships with customers, service engineers, and internal teams through proactive communication and efficient query resolution.
Lead monthly performance reviews, attend client calls and meetings, and represent the planning function professionally in all stakeholder interactions.
Monitor service delivery against strict SLAs, updating customer portals and planning systems in real-time. Identify at-risk jobs, escalate concerns appropriately, and ensure corrective actions maintain service commitments.
Oversee the raising and processing of supplier and subcontractor purchase orders, maintaining budget awareness and cost control.
Produce monthly performance reports analysing team productivity, SLA compliance, and service quality metrics. Identify trends, implement process improvements, and drive continuous enhancement of planning operations and customer satisfaction.
What we will need from you
Proven experience in a planning, coordination, or supervisory role within the fire and security, sprinkler, construction, engineering, or facilities management industry
Demonstrated ability to lead or supervise teams, with strong coaching and development skills
Experience managing service delivery against contractual SLAs with multiple stakeholders
Track record of processing and raising subcontractor purchase orders and managing supplier relationships
Strong IT proficiency with experience using database systems, customer portals, and planning software
Ability to interpret technical documentation, RAMS, and engineering reports
Understanding of PPM schedules and reactive maintenance workflows
Familiarity with asset management principles and data integrity requirements
Exceptional communication skills with the ability to liaise confidently with customers, engineers, subcontractors, and senior stakeholders
Strong written skills for reports, correspondence, and documentation
Ability to manage difficult conversations and resolve conflicts effectively
Professional telephone manner and customer service orientation
Excellent time management with the ability to prioritise multiple demands and competing deadlines
Strong organisational skills to manage workflows, paperwork, and team activities
Problem-solving mindset with the ability to implement practical solutions quickly
Attention to detail ensuring accuracy in scheduling, ordering, and documentation
Previous experience producing KPI reports and performance analytics
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
