A Systems Service Engineer is a proactive, technical and customer-focused operator and is accountable for maintaining and repairing a wide range of fire and security systems, including fire alarms, intruder alarms, CCTV, and access control. This will be achieved by maintaining the 4 Site Way values and ensuring all policies, procedures and industry standards are met. Further agreed responsibilities and reasonable requests can be assigned outside of the core duties below
Key Responsibilities:
Maintain and Inspect Security Systems
· Ensure all maintenance activities are completed in line with current regulations, manufacturer guidelines, and company policies
· Carry out routine servicing, testing, and inspections to ensure systems are operating correctly
· Identify system faults, non-compliance issues, or opportunities for improvement during scheduled inspections
· Maintain accurate records of system condition and report any required remedial actions
Diagnose & Repair Faults
· Troubleshoot and identify faults in existing systems using diagnostic tools and technical knowledge
· Replace or repair defective components to restore full system functionality
· Ensure all repairs are carried out efficiently, safely, and to a high-quality standard
· Test systems post-repair to confirm successful resolution of issues
Job Management
· Manage and prioritise daily workload to meet service level agreements and deadlines
· Respond promptly to both scheduled tasks and reactive callouts
· Work independently or as part of a team depending on job requirements
· Keep the operations team informed of progress and any delays
Documentation & Compliance
· Accurately complete service reports, installation certificates, and maintenance records
· Ensure all documentation meets internal standards and industry regulations
· Submit all required paperwork and digital records in a timely manner
· Maintain up-to-date knowledge of relevant compliance and safety requirements
Client Support & Communication
· Provide technical support and advice to clients on-site or over the phone
· Clearly explain the operation and functionality of systems to the end users
· Offer guidance on ongoing system care and recommended upgrades or replacement
· Always maintain a professional and customer focused attitude
· Standby & Call-Out Duties
· Participate in the company’s emergency call-out rota as required
· Respond to out of hours service calls efficiently and professionally
· Ensure critical systems are restored to operational status promptly
· Maintain availability during standby periods in line with the agreed rota
Qualifications & Experience:
· Proven experience working with fire alarm systems, intruder alarms, CCTV, and access control systems
· Strong fault-finding and diagnostic skills across a range of security systems
· Familiarity with industry standards such as BS5839 (Fire Detection) and PD6662 (Intruder Alarms)
· Participate in internal training and development programs to stay current with new technologies and installation practices
· Ability to work independently and manage time effectively
· Confidence to work at heights and on access towers
· Full UK driving licence
Core Values & Behaviours:
To be a key figure and ambassador of the 4 Site Way, as defined below:
SUPPORT: We support each other and our clients to build strong professional relationships and partnerships
INTEGRITY: We have sound judgement and, through honesty and openness, we do things right
TRUST: We see trust as one of the most crucial elements of individual and business success
EXCELLENCE: We constantly strive to provide a quality service through raising the standard and constant improvement.
Our Values describe our beliefs and how we want people to go about their work. This about the way we feel and act in our relationships with our colleagues, our clients, our communities, and our suppliers. It’s the reason why we enjoy coming t work with other like-minded people. It’s how we form strong partnerships.
The Company:
4 Site Security have specialised in providing professional security services to clients throughout the United Kingdom for over 25 Years.
From our Leeds Headquarters, our professional team of dedicated Managers, Supervisors, Security Officers, Engineers and Control Room Operatives provide efficient and effective security services 24 hours a day, 365 days a year to the private and public sector.
We supply security services to a wide range of clients and sectors ranging from corporate, industrial, manufacturing, distribution, education and for many leading managing agents.
Benefits:
· A company laptop and mobile phone will be provided.
· A Company van, Nissan Townstar will be provided.
· PDP annual bonus
· 23 days holiday p/a with extra days after 5 years’ service (up to 28).
· Birthday holiday - 1-day additional holiday on or around your birthday
Hours:
· Working hours. Monday to Friday, 8:30am – 5pm (40 hours a week)
- You will be added to a call out rota of 1 in 3 with £70.00 per week standby allowance on top of basic salary.
· Overtime at time and a half and double time on Sundays / Bank Holidays
Job Type: Full-time
Pay: From £31,500.00 per year
Benefits:
- Company car
- Company pension
- On-site parking
Experience:
- BS5839 (Fire Detection) and PD6662 (Intruder Alarms): 1 year (required)
Licence/Certification:
- UK Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
