Oakley Fitness is now looking for a full-time Senior receptionist. This role combines hands-on reception duties with essential staff supervision to ensure a seamless experience for members and a well-supported staff.
What We Are Looking For
- The Essentials: A professional, flexible, and friendly individual who takes pride in their presentation and work ethic.
- Leadership Skills: Proven dependability in managing front-desk coverage and a natural ability to bring a team together.
- Flexibility: Complete flexibility to travel and cover shifts across both our Petts Wood and Tunbridge Wells locations.
- Tech Savvy: Strong working knowledge of computer systems, particularly Microsoft Office, (desirable Paxton experience).
- Desirable: A Level 2 Gym Instructor qualification is highly desirable but not essential.
What You Will Do:
- Shift Leadership: Ensure consistent reception coverage personally while fostering a collaborative team approach to managing shift rotations and holiday cover across both our Petts Wood and Tunbridge Wells sites.
- Staffing & Training: Take a proactive role in the hiring, onboarding, and training of new front-of-house team members.
- Facility Oversight: Take responsibility for daily facility opening and closing procedures, meticulously following operational checklists.
- Communication Management: Occasionally manage out-of-hours phone inquiries.
- Social Media: Help drive our digital presence by managing and updating the company’s social media platforms.
- General Administration: Use Microsoft Office and Excel daily, ensuring high attention to detail and accurate data entry.
- Outstanding Member Service: Act as the ultimate representative for Oakley Fitness, greeting members and visitors with a friendly, professional attitude.
- Account Management: Calmly and professionally resolve customer issues via email, phone, or in person. Efficiently process member sign-ups, gym inductions, class bookings, amendments, cancellations, and account freezes.
- Club Presentation: Maintain a thoroughly clean, tidy, and welcoming reception area at all times. Promptly log and report gym equipment or facility breakdowns to minimize member downtime.
Benefits & Perks
- Free Gym Membership at Oakley Fitness
- On site parking
- Bonus and staff events
Please include a cover letter with your application.
Pay: From £14.00 per hour
Benefits:
- Casual dress
- Free fitness classes
- Free parking
- Gym membership
- On-site gym
- On-site parking
- Paid volunteer time
Work Location: In person
