The Weardale Practice is a friendly, rural GP surgery serving approximately 7,150 patients across Weardale. We are a small, committed team providing high-quality, patient-centred care in a busy, fast-paced environment.
Are you a friendly, organised, and motivated individual who enjoys helping people and working as part of a team? The Weardale Practice is looking for a Receptionist / Administrator to join our busy and welcoming practice team.
As the first point of contact for many of our patients, you will play a vital role in delivering excellent customer service while supporting the smooth running of our practice. This is a varied and rewarding role that combines reception duties with administrative responsibilities in a fast-paced healthcare environment.
Full training will be provided. Previous experience in a GP practice or healthcare administration setting is beneficial but not essential.
Main duties of the job
- Welcoming patients and visitors to the practice.
- Managing face-to-face, telephone, and online appointment requests.
- Answering and directing incoming calls.
- Processing repeat prescription requests.
- Maintaining accurate patient records and data entry.
- Scanning and filing patient documentation.
- Handling incoming and outgoing correspondence.
- Liaising with clinical staff, hospitals, community services, and external agencies.
- Supporting the wider reception and administrative teams to ensure efficient service delivery.
- Patient registration and updating records accurately
- supporting clinicians with administrative tasks
- Processing clinical correspondence and information (paper and electronic)
- Care-navigating patients to appropriate services
- Supporting the triage clinician where required
- Managing and transferring messages and information to clinical staff
Job Types: Part-time, Permanent
Pay: £12.71 per hour
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
- Sick pay
Work Location: In person
