High Intensity User Caseworker
About the Role
We are looking for a High Intensity User (HIU) Caseworker to join our Elmore Floating support service and increase our capacity for outreach to clients.
Successful candidates will have the skills to empower individuals with complex needs by supporting them to make steps towards achieving their goals and assisting them with engaging with wider support networks and services. Building bridges for clients between hospital and community services and supporting a seamless step-down into the community will be key aims for this role.
Successful candidates will need to be compassionate, non-judgemental, skilled in active listening, experienced in risk management and safety planning, a skilled communicator and able to develop partnership relationships in a multi-disciplinary team.
Elmore Community Services are an equal opportunities employer and committed to diversity and inclusion within our workforce.
Person Specification
Experience:
1. At least 18 months’ experience working with people with support needs related to mental health, social isolation, drug use, alcohol misuse, homelessness, offending behaviour, antisocial behaviour, or challenging behaviour (essential)
2. Experience of providing person-centred and goal-focused interventions to individuals with complex and/or multiple needs (essential)
3. Experience of working independently and managing own caseload (essential)
4. Experience of risk assessment, risk management and safety planning (essential)
5. Experience of using a case management database and keeping accurate case records (essential)
6. Experience of working in partnership with other agencies and liaising with statutory and voluntary sector care providers (desirable)
7. Experience of working as part of a team (desirable)
Skills and Abilities:
8. A clear understanding of the issues faced by people with complex needs and knowledge of relevant partner organisations (essential)
9. Knowledge of adult and child safeguarding issues and the roles and responsibilities of relevant agencies (essential)
10. Ability to respond flexibly, creatively and persistently to a range of challenging casework issues (essential)
11. Ability to build effective relationships with clients, especially clients who are difficult to engage, without creating dependency (essential)
12. Ability to set boundaries, to challenge appropriately, and to manage conflict constructively (essential)
13. Strong written and verbal communication skills (essential)
14. Ability to use Microsoft Word, Outlook and Excel and a readiness to learn new ICT skills (desirable)
15. An understanding of relevant legislation that affects clients including Homelessness, Mental Health Act and welfare benefits (desirable)
Values:
16. Commitment to the ideals of quality and fairness in delivering support to vulnerable people, and the meaningful involvement of service users (essential)
17. Good understanding of the principles of equality and diversity and how to apply them in our context (essential)
Please apply by sending an up-to-date CV and Supporting Statement. We advise you to address the specific points of the person specification within your application. It is very important that you use examples to say why you meet each criterion.
You may also like to look at our website for more information about the organisation: www.elmorecommunityservices.org.uk
We look forward to hearing from you.
Closing date for application: Monday 10th August at 9am
Interviews will take place: 19th and 20th August
Further information
Job Type: Full-time or part-time, Fixed-term contract
Contract length: 1 years (with the possibility for extension)
Pay: £29,705.48-£33,433.78 per year
Benefits:
- Bereavement leave
- Casual dress
- Company events
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Private medical insurance
- Sabbatical
- Sick pay
Application question(s):
- At least 18 months’ experience working with people with support needs related to mental health, social isolation, drug use, alcohol misuse, homelessness, offending behaviour, antisocial behaviour, or challenging behaviour?
- Experience of providing person-centred and goal-focused interventions to individuals with complex and/or multiple needs ?
- Experience of working independently and managing own caseload?
Work Location: In person
