Operations Supervisor, Retail
The Operations Supervisor will provide essential operational support across logistics, supplier and stock coordination, and fulfilment execution.
This role creates a single point of accountability for day-to-day supply, stock and operational processes.
Sitting at the heart of Bertioli operations, the Operations Supervisor will ensure that demand planning, inventory discipline, process-driven visual merchandising, supplier follow-up and warehouse coordination are handled with structure, accuracy and consistency - enabling retail and sales teams to focus on customer experience and trading performance.
Supplier Coordination
· Be the point of contact, liaising closely with suppliers to track orders, communicate timelines interrnally and ensure accuracy and timely delivery throughout.
· Manage purchase orders end-to-end, ensuring accuracy, tracking and timely processing.
· Follow up with suppliers on delivery schedules, lead times and outstanding orders.
· Maintain clear operational visibility across inbound stock and production timelines.
· Place top up orders of evergreen collections and ranges with suppliers.
Logistics, Delivery Tracking & Warehouse Liaison
· Use demand planning and sales forecasting tools with all internal clients to anticipate the business need for stock across retail and trade at Thyme and Pimlico, on a monthly basis, placing orders with the warehouse.
· Coordinate deliveries and warehouse communication.
· Oversee accurate and timely stock movement across channels and locations.
· Ensure delivery tracking is consistent and issues are resolved quickly.
· Act as the central operational link between suppliers, warehouse partners and internal teams.
· Bring structure to operational workflows, reducing reliance on ad hoc junior team effort.
Stock Accuracy & Inventory Discipline
· Ensure stock accuracy across retail, ecommerce and wholesale needs at all times.
· Maintain disciplined inventory processes to reduce discrepancies and operational duplication.
· Work closely with the Head of Commercial & Product on stock planning routines and fulfilment priorities.
· Oversee stock control processes, including deliveries, transfers, and inventory accuracy.
· Conduct regular stock checks and support investigations into discrepancies or losses
Visual Merchandising
· Ensure timely replenishment of the shop floor while maintaining optimal stock levels in line with sales demand.
· Support implementation of seasonal displays, product rotations, and promotional setups.
· Collaborate with management on retail initiatives, campaigns, and product launches to maximise sales opportunities.
Fulfilment Support
· Support day-to-day fulfilment execution, ensuring customer orders and stock flows run smoothly across retail and trade, working closely with the warehouse to answer any queries.
· Bring ideas to the table to elevate the customer experience
· Lead and manage the end-to-end bespoke sales process for specific unique items that remain at Thyme, supporting the Boutique Team with initial client consultation through to order placement and final delivery.
· Ensure operational standards are maintained as the business scales.
· Manage the stock room on-site, keeping it meticulously tidy and organised and being the person responsible for moving stock in and out to the various teams on-site, the warehouse and Pimlico.
Team Support
· Be a point of escalation for issues from the Retail, Boutique and Trade Teams.
· Remain flexible to be present and support the Boutique Team on pop ups, events etc.
Skills & Experience
· Passion for following, implementing and improving systems and processes to ensure continual operations effectiveness.
· Strong operational coordination experience within retail, ecommerce or luxury consumer goods.
· Highly organised, detail-driven and proactive in managing logistics and supplier processes.
· Confident working across stock systems, warehouse partners and internal stakeholders.
· Committed to bringing structure and accountability into fast-moving environments.
· Execution-focused mindset with strong follow-through, ownership and accountability.
Success Measures (KPIs)
· Stock accuracy and inventory consistency across channels.
· Timely purchase order processing and delivery performance.
· Stronger day-to-day fulfilment accuracy, reliability and operational discipline.
Why This Role Matters
Operational execution is the foundation that enables Bertioli’s commercial growth.
This role ensures that stock, logistics and supplier coordination are managed with complete accuracy, clarity and accountability
Why Choose Thyme:
A Flourishing Team: Our team is vibrant, professional and collaborative. With our company values at our heart, the team work together to deliver true hospitality excellence.
A Connection to the Land: Throughout Thyme, there is plenty of open space and gardens to wander. Our work environments are light and airy, always maintaining a connection to the outside.
Professional Development: Personal and professional development is at the heart of our people strategy, with training and leadership programmes as well as development plans for all the team.
Competitive Remuneration: We offer excellent pay and benefits. Our service charge is substantial, and every penny goes to our hard working team each month.
Benefits for the Team
· Exceptionally generous Service Charge bonuses paid monthly.
· 28 days annual leave PA + All staff to have an extra day off on their birthday.
· Healthy & delicious meals on duty prepared by our own Chef’s, and a comfy team room to enjoy on breaks
· Employee assistance & wellbeing programme
· High quality, sustainably made, and stylish uniforms provided.
· Free staff parking on site.
· Team rates to stay at Thyme for £150 per night, with the ability to extend this to family.
· 50% off food in both the Ox Barn and the Swan.
· Cookery School discount - All classes are £40 per person, available for you plus 1 guest.
· 50% discount on Spa Treatments.
· 40% discount on our retail range Bertioli
· Annual staff Christmas Party with dinner, drinks, music & dancing!
· A personalised approach to investment in your professional development.
· Beautiful Location with plenty of space to walk and relax during break times!
Our Culture
A welcoming, caring, positive and supportive culture, defined by inclusivity, accountability, and recognition. Effective communication, listening and a commitment to health and wellbeing serve as the bedrock of our culture.
Our Values
· Considerate - Being thoughtful and Considerate in our actions and their impact on people and the planet
· Consistency - Delivering Consistency of performance and stability through collaboration and communication
· Integrity - Always displaying total Integrity, creating an environment where respect, honesty, and trust, thrive.
· Pride - Having Pride in who we are and what we do, and the sophisticated style with which we do it
· Aspiring - Aspiring to achieve excellence, applauding ambition, and rewarding resilience
Thyme is an equal opportunity employer. We are committed to being a successful, caring and welcoming place for all. We are committed to a culture where respect and understanding is fostered, and the diversity of people's backgrounds and circumstances will be positively valued. We will ensure that no applicant receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Pay: From £30,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Store discount
Work Location: In person
