Company Overview
FedBucks is a not-for-profit GP federation of 45 GP practices covering a population of over 550,000 patients across Buckinghamshire. We began in 2016 and now employ around 300 members of staff at our head office site, and across our planned and unplanned care services. As a GP Federation and Social Enterprise, we are proud to represent our member practices and to champion primary care by working with local general practice and system partners in the provision of community-based healthcare services. We are dedicated to providing safe and compassionate care to our patients across our range of planned and unplanned healthcare services in Buckinghamshire and believe in continuous commitment to quality service delivery and positive patient outcomes. Patients are at the heart of everything we do, and we pride ourselves in our purpose when enabling excellent patient care and supporting general practice.
Job Overview
Full Time 37.5hrs
Post holder can be considered for operations on-call rota. Allowance circa £3,000 to £4,500 per annum.
We are seeking an energetic and detail-oriented Operations & Performance Data Manager to lead our data management and performance analysis initiatives. This pivotal role involves overseeing the collection, analysis, and interpretation of operational, workforce, clinical and contractual data to support operational excellence and strategic decision-making. The ideal candidate will thrive in a dynamic environment, leveraging advanced data tools and project management skills to drive continuous improvement across our services.
Duties
- Working across a broad portfolio of services including NHS 111, Clinical Assessment Services (CAS), Out of Hours (OOH), Primary Care Services, Community Healthcare Wellness Workers (CHWW), and associated healthcare programmes, the role will develop meaningful insights that improve patient access, service delivery, workforce utilisation and contractual performance.Manage end-to-end data processes, including database design, data collection, validation, and reporting for healthcare operations.
- The post holder will work with multiple clinical and operational systems including EMIS, Adastra, eRS, Joy, OtpoLink and other organisational datasets to provide accurate reporting, forecasting, dashboard development and performance analysis.
- The role will support operational leaders, managers and directors in understanding service demand, identifying opportunities for improvement and ensuring services deliver against contractual, quality and organisational objectives.
Qualifications / Experience
Essential
- Degree-level qualification in Data Analytics, Business Intelligence, Statistics, Mathematics, Information Management or a related subject, or equivalent experience.
- GCSE (or equivalent) English and Mathematics at Grade C/4 or above.
- Data analyst, business intelligence or performance analyst role.
- Producing dashboards, reports and management information.
- Power BI and advanced Excel functions.
- Analysing large and complex datasets.
- Interpreting and presenting performance information to non-technical audiences.
- Working with multiple stakeholders to understand reporting requirements.
- Advanced Microsoft Excel skills.
- Experience of Power BI dashboard development.
- Strong analytical and problem-solving skills.
- Excellent numerical and statistical analysis capability.
- Ability to interpret complex datasets and identify trends.
- Excellent written and verbal communication skills.
- Strong attention to detail and commitment to data accuracy.
- Ability to prioritise workloads and meet deadlines.
- Knowledge of information governance and data protection requirements.
Desirable
- Microsoft Power BI certification.
- Qualification in Data Analytics or Business Intelligence.
- NHS Data Analyst or Information Management training.
- Prince2, Lean or Quality Improvement qualification.
- Data analyst, business intelligence or performance analyst role.
- Producing dashboards, reports and management information.
- Power BI and advanced Excel functions.
- Analysing large and complex datasets.
- Interpreting and presenting performance information to non-technical audiences.
- Working with multiple stakeholders to understand reporting requirements.
- SQL coding and database management skills.
- Knowledge of NHS urgent care performance standards.
- Understanding of demand and capacity modelling techniques.
- Experience of forecasting methodologies.
- Knowledge of NHS performance and commissioning frameworks.
FedBucks operates a hybrid working approach to support flexibility and work-life balance. Subject to business needs and manager approval, the post holder will normally be expected to work 2-4 days per week from the office and 1-3 days per week from home.
Hybrid working arrangements are non-contractual and may be reviewed, amended or withdrawn at any time. FedBucks reserves the right, at its sole discretion, to vary the working pattern, including requiring additional office-based attendance, to meet operational, service delivery or business needs.
Pay: £48,000.00-£57,000.00 per year
Benefits:
Work Location: In person
