Location: Our Beccles or Leiston office
Days/Hours: 15-20 hours spread across 3-4 days
Contract: Permanent
Salary: £13.00 p/h
About the Role
We are looking for a proactive and highly organised Training Support Administrator to provide essential administrative support to our Training Lead.
This is a varied and rewarding role where you’ll be responsible for coordinating training administration, supporting recruitment and onboarding activities, maintaining accurate records and helping ensure our trainees receive an excellent experience throughout their developmental journey.
While you’ll build strong relationships with our trainees and support their progress, this is a manageable portfolio. In the 2025/26 financial year, we supported approximately 37 trainees across the business, allowing for a personalised and supportive approach to development.
As a key member of the team, you’ll work closely with trainees, managers and supervisors, helping to keep training programmes running smoothly and ensuring important milestones, reviews and compliance requirements are completed on time.
The Role
- Supporting the recruitment process, including applicant communications, interview coordination and reference gathering.
- Assisting with onboarding new starters, including joining documentation, welcome communications, inductions and system access.
- Setting up Learning Assessment Records (LARs) and enrolling trainees onto training programmes.
- Monitoring trainee progress and following up on outstanding paperwork or learning activities.
- Coordinating supervised interviews and maintaining accurate training records.
- Support the Training Lead with trainee reviews and development activities.
- Organising group training sessions, meetings and attendance records.
- Managing qualification sign-off documentation and certification administration.
- Maintaining trainee tracking spreadsheets and SharePoint records.
- Assisting with offboarding administration.
What We’re Looking For
- Strong interpersonal skills
- Excellent organisational and administrative skills.
- Strong attention to detail and accuracy.
- Confident communication skills and a professional approach.
- Ability to manage multiple priorities and deadlines.
- Good working knowledge of Microsoft Office, Teams and SharePoint.
Desirable But Not Essential
- Previous experience in administration, training support or coordination roles would be advantageous.
About Us
Citizens Advice East Suffolk is a trusted charity providing free, confidential and impartial advice to those who live and work in the area. Our dedicated team includes paid staff and over 50 trained volunteers, working together to empower people with the knowledge and confidence to tackle life’s challenges.
We are the leading provider of advice and advocacy services in East Suffolk, with offices in Lowestoft, Beccles, Leiston, Woodbridge and Felixstowe and outreach locations in Bungay, Halesworth, Saxmundham, Woodbridge, Wickham Market, Framlingham and Martlesham.
How to Apply
Please contact Kat Adams at [email protected] for an application form. Closing date for submission is 28th August 2026. Please note that CVs will not be accepted.
The position may close early if we find a suitable candidate or have a high volume of applicants.
Pay: £13.00 per hour
Work Location: In person
