Customer Service Advisor - Skipton
The rewards
- Competitive salary + Annual Bonus
- Annual discretionary bonus
- Holidays increasing with service
- Employer pension contributions of up to 10%
- Hybrid and flexible working arrangements
- Private medical insurance
- Health and wellbeing support
- Discounted gym memberships
- Lifestyle reward scheme
Hours
- Full-time - Mon - Fri between 8-5 - 1-2 Saturdays a month
- Hybrid working available following successful completion of training
- Contract Type: Permanent
The role of Customer Service Advisor:
- Handling inbound customer enquiries relating to savings accounts and transactions
- Supporting customers with account maintenance, withdrawals, new account openings and ISA transfers
- Understanding customers' financial goals through meaningful conversations
- Recommending suitable products and services where appropriate
- Working closely with internal specialist teams to achieve the best outcomes for customers
- Resolving complaints professionally and providing additional support to vulnerable customers
- Delivering exceptional service while meeting quality, compliance and performance standards
- Identifying opportunities to improve customer experience and internal processes
The ideal Customer Service Advisor:
- Previous customer service experience (telephone, face-to-face or another customer-focused environment)
- Excellent communication and listening skills
- A confident and professional telephone manner
- Strong empathy and the ability to adapt your approach to different customers
- The resilience to remain calm under pressure
- Good attention to detail and the ability to follow regulated processes
- A positive attitude with a willingness to learn and develop
- Experience within financial services is beneficial but not essential
I'm recruiting on behalf of a leading UK financial services organisation that is expanding its award-winning customer service team.
This is an excellent opportunity for someone who enjoys helping people, building relationships and delivering outstanding customer service. Unlike a traditional call centre role, you'll have meaningful conversations with customers, understand their individual needs and provide tailored solutions that genuinely make a difference.
If you're looking for a business that invests heavily in its people, offers excellent career progression and promotes a healthy work-life balance through hybrid working, this could be the perfect next step.
As a Customer Service Adviser, you'll be supporting customers with a variety of savings-related enquiries, ensuring every interaction is handled professionally, accurately and with empathy.
Start Date: 24th August (Fixed).
Training: 3 weeks full-time in office. Limited holiday or appointment flexibility during this period.
Interview Dates: Week commencing 20th July.
Applicants must already have the unrestricted right to work in the UK. Unfortunately, sponsorship is not available for this position.
If you're looking to join a respected organisation where customer service comes first and your career development is genuinely supported, I'd love to speak with you.
Apply today or get in touch for a confidential discussion.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
