At Thurlow Nunn, we’re proud to represent leading automotive brands including Vauxhall, Peugeot and Leapmotor. We’re now looking for a motivated and customer-focused Service Advisor to join our busy Norwich team.
About the Role
As a Service Advisor, you’ll be the key link between our customers and the workshop team, ensuring every customer receives the highest standard of service and support. You’ll handle service bookings, keep customers updated on progress, and provide clear explanations of any required work, always with a friendly and professional approach.
Key Responsibilities
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Act as the first point of contact for all service customers – in person, by phone and online
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Manage service bookings and workshop schedules efficiently
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Keep customers informed on vehicle progress, costs, and timescales
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Provide clear and accurate advice on service, repairs and additional products
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Deliver outstanding customer care at every stage of the journey
About You
We’re looking for someone who thrives in a customer-facing environment and brings energy and professionalism to the role.
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Strong background in customer service or a customer-facing position (essential)
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Excellent communication and organisational skills
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Confidence in handling queries, explaining technical details simply, and resolving issues
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A genuine passion for delivering an exceptional customer experience
Why Join Us?
At Thurlow Nunn, we value our people as much as our customers. In return for your skills and commitment, we offer:
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A competitive salary package
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Staff discounts on vehicles, servicing and parts
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Ongoing training and career development opportunities
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A supportive, friendly team environment
If you’re looking to take the next step in your automotive career and want to be part of a forward-thinking group representing some of the industry’s most exciting brands, we’d love to hear from you.
Apply today and start your journey with Thurlow Nunn in Norwich!
