Job Summary
We are seeking a dedicated and professional Duty Manager to oversee daily operations within our Country House Hotel. The successful candidate will ensure exceptional guest experiences, manage staff, and uphold the organisation’s standards of service. This role offers an excellent opportunity for individuals with management experience and a passion for hospitality to contribute to a welcoming environment. The Duty Manager will play a pivotal role in maintaining smooth operations as well as motivating and supporting the team to deliver outstanding service.
Responsibilities
- Oversee the daily operational activities of the hotel, ensuring smooth and efficient service
- Lead and motivate staff, providing guidance and support to maintain high standards of guest service
- Manage guest relations, addressing enquiries, complaints, and special requests promptly and professionally
- Coordinate with departments such as housekeeping, food & beverage, and maintenance to ensure seamless operations
- Monitor health and safety compliance across the premises, implementing necessary procedures and protocols
- Assist in organising events or functions, ensuring all aspects meet client expectations
- Handle administrative tasks including reporting, scheduling, and stock management as required
Experience
- Proven management experience within the hospitality industry or similar service-oriented environment
- Strong background in guest services with excellent interpersonal skills
- Demonstrated ability to lead teams effectively and foster a positive working environment
- Knowledge of health and safety regulations relevant to hospitality settings
- Experience in handling guest complaints with professionalism and tact
- Previous experience using organisational or booking systems is advantageous
The role is based on 40 hours per week including weekends. Straight shifts with a mixture of Early and Late shifts.
Pay: £30,000.00 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
Work Location: In person
