The Exhibitionist Hotel has been the hotel leader in style, chic and cool in Kensington.
We are currently seeking an enthusiastic, hardworking, and motivated Receptionist on a full-time basis with a positive can-do attitude, friendly personality when dealing with customers and genuinely enjoy working as part of a team.
This position requires flexibility including weekend availability. This role will require the ability to work across all departments.
Purpose of Position:
To be totally customer focused by consistently delivering excellent customer service with an informed, friendly, and effective approach.
Duties and Responsibilities:
· Welcoming and greeting guests in accordance with SOPs.
· Check-in and check-out guest's accordance with company standards.
· Provide keys, show guests to room, and deliver luggage as required.
· Provide excellent customer service.
· To communicate any enquiries to the relevant department in a timely manner, ensuring that all information is correct.
· Taking care of Room Service Orders, based on a basic Night Menu, including Food and Drinks.
· Being responsible for the Fire Safety at the Hotel at Night.
· Organising the daily linen deliveries of the Hotel.
· Deal with all calls and emails efficiently and effectively.
· Deal effectively with all queries relating to your shift as required.
· To respond to any telephone or email reservations enquiries and ensuring that all queries are responded to in a timely and professional manner.
· Making reservations and take payments for future bookings.
· Basic cleaning duties in the public areas.
· Ensuring billing is correctly carried out to the hotel standards.
· To assist other departments if required with basic tasks.
· Basic Cleaning Duties
· Participate with training and coaching of team members as required.
· Attend training when required.
· To be fully aware of and strictly adhere to Health and Safety, fire, and security procedures.
Requirements
· One year’s reception experience - hotel-based environment preferred but not essential as full training will be provided
· Good communication skills
· Must have good customer service experience.
· Be self-motivated and a team player.
· Must be prompt and reliable.
· Be flexible with regards to working hours and be available for weekend work
Benefits
· We offer year-round employment.
· Competitive terms and conditions
· Fun working environment
· Training & Development opportunities
· Career progression opportunities
Job Type: Full-time
Pay: £13.50 per hour
Benefits:
- Employee discount
- Referral programme
Work Location: In person
