We are looking for a full time Client Relationship Manager to join our team at an exciting time for Auriga.
Benefits: 28 days annual leave plus bank holidays increasing with service up to 33 days after 5 years’ service (3 days to be used between Christmas and New Year). Health Cash Plan; Access to an exclusive discounts site with leading retailers. Great pension scheme – with employer contribution up to 9%.
About Us:
Auriga Services is a Public Benefit Entity that has been operating for 20 years and is owned by a registered charity – Evnia Charitable Trust. As a wholly owned subsidiary, Auriga is the commercial arm of Evnia. Our charity-owned status makes us as unique in the marketplace, which allows us to genuinely care about creating better and lasting impacts for vulnerable people and households in poverty.
At Auriga Services we understand the importance of supporting people through life’s challenges and our responsibilities and obligations towards our customers and beneficiaries including delivering an exceptional level of service, ensuring transparency, addressing customer concerns and upholding ethical practices to create a positive and trustworthy relationship with our consumers.
Job Overview:
The Client Relationship Manager will manage, grow and expand strategic partnerships, ensuring retention and optimisation. This role is key in delivering Auriga's mission to empower people in financially vulnerable circumstances by developing impactful and financially sustainable partnerships.
The Client Partnerships Manager is accountable for ensuring high-quality service delivery while effectively leading and managing individual and team performance to meet contractual and organisational objectives.
Key Responsibilities:
Partnership retention and management:
- Lead and manage key client partnerships across multiple sectors, acting as the primary point of contact.
- Build strong, trusted relationships with clients, ensuring high levels of satisfaction and engagement.
- Retain and grow existing partnerships through excellent service, innovation and continuous improvement.
Contract management:
- Ensure contractual obligations, SLAs and KPIs are consistently achieved or exceeded.
- Monitor contract performance, identify risks and implement solutions to address areas of concern.
- Work closely across teams to ensure contracts remain commercially viable and operationally effective.
Reporting and performance analysis:
- Produce and oversee regular client reporting, demonstrating performance against agreed KPIs, financial targets and social impact measures.
- Analyse operational data to identify trends, risks and opportunities for improvement.
- Use insight to support service improvements, innovation and informed decision making.
Stakeholder management and collaboration:
- Develop effective working relationships with clients and internal stakeholders to achieve shared objectives.
- Collaborate across departments to ensure consistent, high-quality service delivery.
Management:
- You will line manage a team of direct reports, including setting clear objectives aligned to organizational strategy.
- Plan and allocate resources effectively to ensure contractual requirements are met. Forecast staffing requirements and optimise team capacity to support service demand.
- Promote a positive, collaborative and engaging work environment that motivates team members to perform at their best
Performance monitoring:
- Drive your teams individual and team performance against agreed objectives, KPIs and quality standards. Drive continuous improvement through regular coaching, feedback and performance management.
- Implement performance improvement plans where required to achieve expected standards.
- Monitor workloads and productivity to ensure efficient, cost-effective service delivery.
Process Improvement and innovation:
- Identify improvements to process to ensure we are effective and efficient in our operations, to reduce time spent, and to improve the customer journey of our applicants.
Qualifications/Skills/Experience (Essential or Desirable):
- Proven experience in managing a successful and diverse portfolio of strategic partnerships, including stakeholder management, contract negotiation and reporting
- Demonstrable experience of retaining and expanding partnerships to meet financial and non-financial targets through innovative propositions and service development.
- Proven experience in cross-organisational collaboration and working with internal and external stakeholders to meet shared objectives.
- Strong commercial acumen with the ability to drive both revenue growth and impact driven outcomes.
- Excellent analytical and problem-solving skills, with proven experience applying data and insight to inform decision making.
- Experience of managing contract performance and achieving excellent performance against SLA’s and KPI’s, be able to identify and react to any areas of concern and address
- Ability to demonstrate your leadership skills, and ability to motivate and manage the performance of your team, encourage them to achieve their full potential
- Excellent communication skills both verbal and written and be able to use your communication skills to create healthy relationships with your team and others.
- Knowledge of, or willingness to develop, a deep expertise in the primary sectors we are operating in (retail banking, water, energy, public sector)
- An existing network in regulated sectors is highly desirable, but not essential
- Charity/trust fund/debt sector experience is highly desirable but not essential.
How to Apply:
If you're interested in this opportunity and have the relevant skills and experience, we'd love to hear from you. Please submit your CV to [email protected].
For successful applicants, the planned interview dates are in person weeks commencing 17th August and 24th August 2026.
Please note: We will close this vacancy early if we receive enough interest.
We are an equal opportunities employer and welcome applications from all qualified candidates.
Please note, applicants must possess the Right to Work in the UK at the time of applying. All employment offers are conditional, subject to the successful completion of Right to Work checks. As Auriga Services Ltd. does not hold a sponsorship license from the Home Office, unfortunately, we are not able to provide sponsorship to applicants.
Pay: £40,000.00 per year
Application question(s):
- How many years of client management experience do you have?
- Do you have experience with Adobe CC? (Yes/No)
- Why do you want to work at Auriga?
- Do you have the Right to Work in the UK?
Education:
- A-Level or equivalent (preferred)
Work Location: Hybrid remote in Birmingham B2 5QJ
