Head of Housing Management – City of London Corporation
Join Our Senior Leadership Team and Shape the Future of Housing Services
Are you a hands-on leader with a passion for delivering excellent housing services? The City of London Corporation is seeking an experienced Head of Housing Management to provide visionary leadership and operational oversight across our 13 housing estates, Almshouses, and commercial portfolio, located in the City and six London Boroughs.
Location: Barbican Estate Office
Department: Community & Children’s Services – Housing
Grade: H
As Head of Housing Management, you’ll ensure high-quality, compliant, and resident-focused services in tenancy management, rents, home ownership, customer service, resident engagement, and estate operations. You’ll drive continuous improvement, champion a “residents first” culture, and lead a team of managers to deliver strategic objectives aligned with our Housing Strategy and Corporate Plan.
- Provide strategic leadership and embed customer care standards across all housing management teams.
- Lead and support managers, fostering a high-performing, inclusive culture.
- Oversee tenancy, home ownership, sheltered living, income collection, estate services, housing needs and neighbourhood development and engagement.
- Ensure regulatory compliance, robust active risk management, and strong governance.
- Manage a combined workforce and operational budget exceeding £5.5 million, ensuring value for money and financial control.
- Drive innovation, service co-design, and digital transformation to enhance resident experience.
- Collaborate with internal and external partners to deliver corporate priorities.
- Educated to degree level in a relevant discipline or possess equivalent experience.
- Appropriate management qualification (e.g. ILM) and evidence of continuing professional development.
- Chartered Institute of Housing qualification (level 4) and membership in a relevant professional body.
- Proven track record as a senior leader in a large, complex organisation.
- Strong financial management skills, including budget oversight and income collection.
- Experience of delivering resident focussed successful service improvement, risk management, and governance programmes.
- Excellent communication, people management, and collaborative working skills.
- Commercial acumen and ability to maximise financial returns and operational efficiencies.
This role offers the opportunity to make a significant impact, leading service transformation and ensuring that residents are at the heart of everything we do. You’ll deputise for the Director of Housing and contribute to emergency rotas as required.
If you are collaborative, efficient, and have integrity, we encourage you to apply and help us shape the future of housing management at the City of London Corporation.
Closing date: 23:59pm on Monday 8th June 2026
Interviews: 2nd/3rd July
