Customer Service Team Leader
Compliance/Insurance
£33,500
Monday to Friday
- Working hours: Monday to Friday, 08:45 – 17:00, with a requirement to work 1 in 3 Saturdays (09:00 – 12:30), paid at overtime rates. Saturday shifts are worked from home.
- Location: 3 days per week in the office (Tuesday, Wednesday, Thursday). Full-time office attendance required for the first 4 weeks.
- Contract: 12-month FTC. Candidate must have previous Team Leader experience.
- Team: Phone-based team of 12.
My client specialises in providing insurance business solutions globally and are one of the leaders within their field. The customer experience is paramount to the business and their commitment towards this has forged long-term and successful business relationships with their customers.
An opportunity has arisen for an Customer Service Team Leader to join their ever-successful Customer Services department, based in the Bradford offices, offering hybrid once fully trained.
Reporting to the Customer Services Manager , the Customer Service Team Leader role will be to manage day to day activity and development of a team of approximately 12 Internal Customer Service Advisors within a busy compliant driven office environment. Focusing on people management and development, you will have a track record of demonstrating results through effective team management, ensuring the team deals expertly with a wide variety of administrative requests, enquiries and disputes in order to provide an exceptional service.
Other key responsibilities of our Customer Service Team Leader include: -
- Fully accountability for the quality and productivity of own activity and the team activity, meeting agreed SLA target levels.
- Continually develop and motivate the team to improve performance in all areas, addressing development needs and effective performance management.
- To provide and maintain a first-class administrative support to all of customers and internal business functions
- Manage the team workload ensuring timescales have been met
- Complete all necessary reporting and administration, in line with management responsibilities.
To become their new Customer Service Team Leader, you will need: -
- Experience of managing a team in a fast-paced customer service regulated environment, with demonstrated results of this in a similar complaint driven environment and be familiar with FCA.
- The ability to motivate, lead and inspire a team.
- Can make sound judgments regarding people's skills, character and motivations with the ability to gain trust and respect of subordinates.
- Excellent level of I.T skills, including Microsoft Excel, experience of using client databases or internal data management systems.
Great salary offered £33,500 with excellent benefits, 25 days holiday plus banks, plus additional holiday allowance approx 9 days, free parking and a superb team to manage and develop.
I look forward to reviewing your application. Thank you for taking the time to apply.
Lisa
Farr Associates
Recruitment Specialist.
Pay: From £33,500.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Work from home
Experience:
- RECENT TEAM LEADER: 2 years (required)
- FCA COMPLIANT ENVIRONMENT: 1 year (required)
Work Location: Hybrid remote in Bradford BD4 8JH
