We are seeking a Night Operations Supervisor to join us at Rutland Hall Hotel & Spa a beautiful destination Hotel and Resort, located in the serene setting of Rutland Water.
You will be responsible for the safe, secure and efficient operation of the Hotel during the night, ensuring exceptional guest satisfaction and operational readiness for the following day whilst maintaining compliance with all company policies and procedures. You will act as the senior operational representative on duty, providing leadership to the night team and ensuring all departments are prepared for the next day's business. The Night Operations Supervisor reports to the Guest Services Manager.
Key Responsibilities:
Reception & Guest Services: Conduct a comprehensive handover with the Late Shift Receptionist, process reservations accurately, prepare the following day's arrivals, review all guest registration cards, monitor and respond to emails and complete a thorough arrivals check.
Financial & Night Audits: Complete the end of day banking and the night audit in accordance with company procedures. Notify the early shift Receptionist of any issues. Process virtual credit card payments for reservations and resolve any outstanding balances and prepare guest invoices. Verify all staff bookings. Prepare and distribute daily revenue reports.
Operations: Ensure Reception and public areas remain presentable throughout the night and the transport buggies are fully charged available for operational use. Maintain accurate Duty Manager and Reception diaries and record any significant incidents. Provide food and beverage out of hours service where required. Oversea the planning, preparation and completion of all Conference and Banqueting room set ups throughout the night.
Team Leadership: Supervise and support the Night team including night Porters and Receptionists.
Security: Carry out full security lock-down procedures across the Resort.
Communication & Handover: Provide a comprehensive handover to the early shift Receptionist.
Requirements:
- Ideally previous experience of working night shifts within the hospitality industry
- Strong leadership and management skills, with the ability to effectively supervise and motivate a team.
- Excellent communication and interpersonal skills, with a focus on delivering exceptional customer service.
- Ability to remain calm and composed in high-pressure situations and emergencies.
- Proficiency in hotel management software and systems.
Join us in providing exceptional service and ensuring a memorable experience for our guests. Apply now to be part of our dynamic team!
What We Offer:
- Complimentary car parking
- Meals while on duty
- Colleague discounts
- Colleague Social Events
- Free use of Leisure facilities
- 24-hour access to Employee Assistant Programme
By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us and we will respond to your query as soon as possible.
Job Types: Full-time, Permanent
Pay: From £13.00 per hour
Benefits:
- Canteen
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site gym
Ability to commute/relocate:
- Oakham LE15 8AB: reliably commute or plan to relocate before starting work (preferred)
Licence/Certification:
- UK Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
