Do you have experience in engagement work and a strong interest in supporting residents and communities?
Do you thrive in project environments where communication, trust and collaboration are key to success?
We are looking for a proactive and highly organised individual to join our Housing and Corporate Programmes team in this important new role.
As Resident Liaison Officer (Project Delivery), you will play a central role in supporting the delivery of the Council’s housing, estate improvement and regeneration programmes. You will lead on resident liaison and engagement activity across the lifecycle of projects, ensuring residents are informed, involved, and able to influence decisions in a clear, structured and meaningful way.
Working as part of multi-disciplinary project teams, you will act as a key link between residents, council officers, and external partners. You will build strong relationships with communities, establish and support resident groups and forums, and ensure that resident insight is captured and reflected in project development and decision-making.
This role sits at the heart of housing delivery and community engagement, requiring you to manage sensitive conversations, support effective communication, and help balance resident priorities with project requirements. You will work closely with colleagues across Housing, Communications, and Customer Services to ensure a consistent, high-quality approach to engagement.
We are seeking someone with strong communication and facilitation skills, experience of working with diverse stakeholders, and the ability to manage complex or sensitive engagement processes. You will be confident working across multiple projects, maintaining clear records and supporting good governance and transparency throughout.
If you enjoy working in a dynamic environment, building trusted relationships, and making a tangible difference to communities through high-quality housing and regeneration projects, we would love to hear from you.
This role requires flexibility and may involve occasional evening and weekend meetings.
If you have the drive to succeed and want to be part of an ambitious and collaborative team, please apply.
For an informal discussion about the role, please contact Rachel Harper, Programme Manager
'From April 2027, Guildford Borough Council and Waverley Borough Council will become part of the new West Surrey unitary council, as part of a major local government reorganisation across Surrey. This change will see the current twelve councils replaced by two new authorities: East Surrey and West Surrey. West Surrey will cover the areas currently served by Guildford, Waverley, Runnymede, Spelthorne, Surrey Heath and Woking.
As we move toward this transition, we remain focused on delivering high‑quality, value‑for‑money services and staying true to our shared values: Collaboration, Wellbeing, Trusted, Value for Money and Professionalism.
Joining us at this point in our journey offers a unique opportunity. You will gain valuable experience, benefit from extensive training and development, and play an active role in one of the most significant local government transformations in the past 50 years. You’ll be part of a collaborative, supportive organisation where your ideas and contributions will directly help shape the future of public services across West Surrey.
Together, we will ensure a smooth transition and continue to provide excellent services for residents now and into the future.
If you’re looking for a role where you can grow, make an impact and be part of meaningful change, we’d love to hear from you.'
