Company Overview
SSR Roofing is a leading provider of high-quality roofing repairs and replacements, dedicated to serving social housing providers and local authorities throughout the UK. With a steadfast commitment to excellence, we deliver reliable, durable, and professional roofing services to ensure communities are protected from the elements. As a proud member of the National Federation of Roofing Contractors (NFRC), we uphold the highest industry standards, offering peace of mind to our clients and their tenants.
Summary
We’re looking for a Service Delivery Lead to run the day-to-day delivery of reactive roof repairs across a busy region. This role is all about making things happen — keeping jobs moving, teams organised, and clients happy, even when things get urgent or messy. You’ll be trusted to juggle multiple client accounts, deal with emergencies, and make smart decisions on the ground. It suits someone who understands reactive maintenance, thinks ahead, and doesn’t need their hand held.
What You’ll Be Doing
- Making sure reactive roofing jobs are delivered properly, safely, and on time
- Handling emergency call-outs and short-notice works without drama
- Keeping an eye on workloads, priorities, and SLAs
- Working closely with the office and planners to keep jobs flowing
- Sorting problems quickly before they become bigger issues
- Supporting the Service Delivery Manager with day-to-day account delivery
- Being a point of contact for clients when operational issues come up
- Making sure client processes and reporting are followed
- Managing operatives and subcontractors in your region
- Checking quality on site and making sure standards are met
- Making sure the right people are in the right place at the right time
- Watching costs, avoiding wasted visits, and improving first-time fix
- Spotting better ways of doing things and speaking up when something doesn’t work
- Making sure health & safety is taken seriously on every job
What We’re Looking For
- Experience in reactive maintenance (roofing, FM, or building maintenance)
- Comfortable managing multiple accounts and busy workloads
- Someone who stays calm under pressure and thinks logically
- Good organiser who can prioritise without being told what to do
- Confident dealing with clients, operatives, and subcontractors
- Full UK driving licence
Bonus Points If You Have
- A roofing background or strong technical roofing knowledge
- Experience with national or multi-site clients
What You’ll Get
- A role with real responsibility and trust
- A growing business where you can progress
Job Type: Full-time
Pay: £31,000.00-£34,000.00 per year
Benefits:
- Company pension
- On-site parking
Work Location: In person
