CentreStage | Hospitality Team Member
Hours: 15-25 hours, open to discussion
Salary: £13.45 per hour (National LIving Wage)
Holiday entitlement: 38 days (pro rata)
About CentreStage
CentreStage is a dynamic, inclusive arts and wellbeing charity based in the regenerated Kilmarnock Academy building. We are a place of creativity, opportunity, and action.
We work through a connected operating model where teams collaborate closely acrosscreative, technical, operational, and community functions to deliver high-quality programmesthat make a measurable difference and change lives across our community.
Our work is fast-paced, purposeful, and impact-driven. Every role contributes directly tochanging lives through creativity, and we expect clear communication, shared responsibility,and a commitment to making things happen.
Working at CentreStage means being part of a fast-moving, collaborative charity wherecreativity is used to drive real social change. Every day matters, and every role contributes tomeaningful impact.
We are a connected organisation - when one part moves, we all move. Our success dependson communication, alignment, and a shared commitment to delivering for the communitieswe serve.
Our Vision and Values
To create a community where everyone can experience the joy of music, arts and wellbeing, and seamlessly access all they need to flourish in life.
Our vision is underpinned by our values of Hope – Inclusion – Aspiration – Joy
The Role
We are looking to employ an energetic, and enthusiastic individual/s who genuinely cares about delivering the best possible experience for customers. You will form part of a friendly, motivated team providing a unique front of house and hospitality experience by paying attention to detail and to the needs of people. Interacting directly with customers, providing an excellent standard of customer service. You will, as part of a team and as an individual, help create a positive, enjoyable service from the moment the customer arrives in the Café/Bar area.
Key Duties and Responsibilities
- You personally add value in creating a welcoming environment for all customers in the Café/Bar and indeed CentreStage.
- Help to create a happy atmosphere within the Café/Bar.
- Greet guests warmly, providing prompt, courteous service on every customer experience.
- Preparation of food and drinks according to CentreStage standards and the requests of the managers directing at that time.
- Always scan the Café/Bar environment looking for points of action i.e. further service that we can be given to add value to the customers experience.
- Working at pace on behalf of customers and on action requests quickly, ensuring guests always receive the highest standard of customer service.
- Taking orders and serve customers with efficiency, making suggestions to support managers in delivering the best service to our customers.
- Handle cash, stock, and equipment in a secure and professional manner, highlighting to management where improvements could be made.
- You will be multi-skilled and flexible to work across CentreStage FOH and Café/Bar.
- You will ensure you are well-organised and can work in a systematic way.
- Ability to work as part of a team with colleagues across all departments throughout CentreStage using effective communication skills.
- Assist with setting up and closing procedures within the Café/Bar.
- Assist with cashing up procedures as required and directed.
- Using your upselling skills enhance the Café/Bar sales & when appropriate promote shows, performances, and events.
- Work with and support volunteers, trainees, and apprentices when on shift. Giving them positive support and encouragement.
- CentreStage operates as a 7 day a week operation and the working week will be scheduled around 5 of these days ie if FT, pro rata for PT staff covering the 7 days
- Other duties as assigned.
CentreStage is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees, workers, and volunteers to share this commitment.
CentreStage is an Equal Opportunities Employer and a Registered Charity. We promote equality, diversity and inclusion in our workplace and actively encourage applicants from all backgrounds to apply for vacancies, including ethnically diverse and disabled candidates, who are currently under-represented in our workforce.
As part of the recruitment process you will be expected to demonstrate your hospitality skills.
To apply please send your CV & covering letter to [email protected]
Closing date: Monday 31st August, 4pm. Interviews will be held at CentreStage and may be held before the closing date. If suitable the interview will include a trial shift in the Café/Bar.
Pay: From £13.45 per hour
Benefits:
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
Ability to commute/relocate:
- Kilmarnock KA1: reliably commute or plan to relocate before starting work (required)
Experience:
- Hospitality: 1 year (required)
- Bartending: 1 year (required)
Work Location: In person
