Advice and Guidance Deputy Manager
Location: Boldmere, Birmingham (with travel across Birmingham and surrounding areas)
Salary: £26,062.40 per annum
Hours: 35 hours per week, Monday–Friday
Contract: Fixed Term until 31 March 2028
Are you an experienced leader with a strong understanding of welfare benefits and a passion for helping people improve their wellbeing?
Age Connects West Midlands is looking for an enthusiastic and motivated Advice and Guidance Deputy Manager to support the delivery of our growing Advice, Guidance and Wellbeing Service.
This is an exciting opportunity for someone who combines strong people management skills with experience of welfare benefits advice, information and guidance. You'll lead and support a dedicated team, coordinate projects and services, and ensure people receive the practical support they need to remain independent and improve their quality of life.
What you'll be doing
- Supporting the day-to-day leadership of the Advice and Guidance Service
- Supervising, mentoring and developing staff and volunteers
- Managing referrals, appointments, outreach sessions and home visits
- Providing advice and support around welfare benefits and entitlements, including:
- Attendance Allowance
- Personal Independence Payment (PIP)
- Disability Living Allowance (DLA)
- Carer's Allowance
- Pension Credit
- Blue Badge applications
- Monitoring performance, outcomes and contractual targets
- Building strong relationships with partners, professionals and community organisations
- Supporting the mobilisation and development of new projects and services
- Ensuring high-quality records, reporting and compliance standards are maintained
What we're looking forEssential Experience
✔ Experience providing welfare benefits advice, information and guidance
✔ Strong working knowledge of welfare benefits and entitlements, including Attendance Allowance, PIP, DLA, Carer's Allowance and Pension Credit
✔ Experience supervising, supporting or line managing staff
✔ Experience coordinating services, projects, referrals or appointments
✔ Experience monitoring performance and achieving targets
✔ Excellent organisational, communication and problem-solving skills
✔ Experience working within health, social care, community or voluntary sector services
✔ Strong IT skills and experience maintaining accurate records and databases
Desirable
- Advice and Guidance or Welfare Benefits qualification
- Leadership, Supervisory or Management qualification
- Experience writing reports and analysing performance data
- Knowledge of services available to older people, carers and vulnerable adults
- Experience delivering community wellbeing projects
Why join us?
At Age Connects West Midlands, we are passionate about helping people remain independent, connected and informed. Every day, our teams make a real difference to individuals, carers and families across the region.
In return, you'll have the opportunity to:
- Lead and develop a dedicated team
- Shape and influence service delivery
- Support people to access life-changing benefits and support
- Work on innovative community and wellbeing projects
- Be part of a supportive, values-driven organisation
Apply today
If you're an experienced leader with a strong welfare benefits background and are looking for a rewarding role where you can make a genuine impact, we'd love to hear from you.
Closing Date: 31 August 2026
We reserve the right to interview suitable candidates before the closing date, so early applications are encouraged.
An enhanced DBS check will be required for this role.
Pay: £26,062.40 per year
Benefits:
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
Work Location: In person
