Contract type Permanent
Hours Part-time
Department Choice Based Lettings
Salary Grade 4, £25,584 to £25,989 per annum pro-rata (actual salary £12,792.00 to £12,994.50)
Contact Lauren Smith on 01983 821000 ext. 5851
Reference 2026_1955
Location County Hall, Newport, Isle of Wight
Closing date 19 August 2026
18.5 hours per week
We're looking for a proactive and customer-focused individual to join our Housing Services team, supporting the Island HomeFinder Choice Based Lettings scheme. This is an excellent opportunity for someone who enjoys helping people, has strong attention to detail, and wants to play an important role in ensuring residents can access housing services fairly and effectively.
In this varied role, you'll be the first point of contact for many customers, responding to enquiries from applicants, members of the public, colleagues and partner organisations. You'll assess and process housing applications, maintain accurate records, and apply the Island HomeFinder Allocation Policy to ensure households receive the appropriate level of support.
Working closely with colleagues across Housing Services, you'll help identify applicants who may require additional support, referring cases to specialist teams such as Homelessness Prevention and Accommodation Services where appropriate.
We're looking for someone who can work independently, manage competing priorities and maintain high standards of customer service. In return, you'll be part of a supportive team where ongoing training and development are encouraged, giving you the opportunity to build your knowledge of housing legislation, policy and best practice while making a positive difference to the lives of Island residents.
For further information or an informal discussion, please contact Lauren Smith on 01983 821000 ext. 5851
Join #TeamIWC and you'll receive our staff benefits package, including:
- Annual leave entitlement of 32 days p/a PLUS public holidays!
- Local Government pension scheme
- Discounted Solent ferry travel
- Island bus network discount
- Cycle to work scheme
- Staff parking permit scheme
- Discounted island sports & leisure gym membership
- National and local discounts & benefits schemes
- Relocation scheme of up to £8,000 may be available for some roles (subject to criteria)
- Travel allowance may be available if commuting from the mainland (subject to criteria)
To discover more about our careers please visit Jobs and careers - Isle of Wight
The Isle of Wight Council currently does not have a license to sponsor overseas workers.
We actively promote the diversity of our workforce, and provide flexible working options (where appropriate) to support the different needs of our employees. We are an equal opportunities employer, proud to encourage applications from all cultures, backgrounds and abilities to better reflect the diversity within our local community.
We are a Disability Confident employer. Along with a number of commitments, this means, providing you meet the basic essential requirements of the advertised role and have declared yourself as disabled, you will be offered an opportunity for an interview within the council.
The Isle of Wight Council protects its employees from discrimination, and this is supported by;
unacceptable behaviour policy
employee code of conduct
The Isle of Wight Council’s Terms & Conditions of employment are available upon request. Please contact our recruitment team via [email protected] if you would like to receive a copy.
The Isle of Wight Council reserve the right to close vacancies earlier than stated, if required. To ensure your application is considered, it is recommended to submit your application promptly.
Please note, appointment to a regulated role will require you to provide additional personal details, including full employment history, referee information, and consent for any required safeguarding checks, as part of the Council’s commitment to safer recruitment and compliance with regulatory requirements.
Out of Hours Standby and Call Out. You may be asked to provide support in exceptional circumstances, outside of usual business hours. Unless stated otherwise in the for the role this is not part of the department’s usual standby arrangements.
For support completing your online application or for further information on how to apply, phone 01983 823134 or email [email protected] Only applications submitted online by the closing date will be accepted.
We often receive a high volume of applicants for our vacancies. If you do not hear from the recruiting manager within three weeks of the closing date, we regret that your application will not have been successful on this occasion. Please revisit our job page for alternate posts that may be suitable.
