The Home Care Administrator plays a key role in supporting the smooth running of Home Care operations. The postholder is responsible for delivering high-quality administrative support, ensuring effective staff rostering, and assisting with financial administration tasks when required. This role ensures that service users receive consistent and well-coordinated care, while supporting compliance, accuracy, and efficiency across the service.
They will be required to maintain the highest standards of professional conduct and adherence to relevant policies, procedures, and legislation.
General Administration Duties
- Provide day-to-day administrative support to the Home Care Manager and wider team.
- Maintain accurate and confidential client and staff records in line with data protection standards.
- Handle telephone and email enquiries professionally, ensuring timely responses.
- Prepare documentation, reports, and correspondence as required.
- Support with filing, scanning, distributing communications, and maintaining office systems.
- Assist in coordinating meetings, training sessions, and staff communications.
Rostering & Scheduling
- Create and maintain weekly staff rotas to ensure adequate coverage across all client visits.
- Adjust schedules promptly in response to staff sickness, leave, or emergency changes.
- Liaise with care staff, clients, and families to ensure rotas are clear, accurate, and communicated effectively.
- Monitor compliance with working hours, rest breaks, and organisational policies.
- Use rostering software or systems to track shifts, availability, and service delivery.
Financial Administration
- Assist with processing timesheets, mileage claims, and staff payroll information.
- Support invoice preparation, billing, and reconciliation of client accounts as required.
- Ensure financial records are accurate and compliant with internal procedures.
- Handle petty cash, purchasing orders, and supplier payments where necessary.
- Provide administrative support for budget monitoring and financial reporting.
- Support the Finance Department in the preparation of payroll, and make certain that any errors are rectified at the weekly timesheet reporting stage to ensure an efficient monthly payroll process.
- Assist the Finance Team in any annual increases and ad-hoc adjustments relating to resident and client fees and staff salaries.
- Work in accordance with the Finance and Home Administrator Task List, keeping in line with set deadlines.
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IT Skills, including MS Office, attention to detail, organisational skills.
- Ability to work well under pressure.
- Ability to demonstrate a high level of communication skills, written and verbal.
- Knowledge of working with financial systems/environment.
- Practical knowledge of maintaining records according to confidentiality and data protection procedures.
- Willingness to take appropriate training as required.
- Proficiency in information technology skills, including knowledge of Microsoft Office Packages, Sharepoint, accountancy and payroll software, and other role-critical systems.
- Numerical and written skills, with the ability to work accurately whilst under pressure to tight deadlines.
- Good attention to detail with the ability to problem solve, prioritise, delegate, and process work with accuracy in a timely manner.
- Ability to work with sensitive and confidential information.
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In-house training
- Pension
- Health Care Scheme
- Progression
- Flexible working
At LV Care Group, it is our employees that really make a difference. Their commitment to our culture of excellence makes us a leading care provider.
We work to empower our employees, so that they can achieve more. We ensure they have the freedom and resources to help them make a difference in the care industry.
We know where we’re going as a company and how we’ll get there. We are committed to delivering the highest standards of person-centred care and striving for excellence to enrich the lives of our residents. As a locally run business, our values are very important to us and we are always looking for thoughtful and dedicated people to join our wonderful team.
We recruit hard working, caring and talented people who can become a part of our ongoing growth and success.
