Job Summary
We are seeking a dynamic and detail-oriented IT Analyst to join our technology team! In this vital role, you will serve as a key point of contact for technical support, ensuring seamless operation of our computer systems and network infrastructure. Your expertise will help troubleshoot issues swiftly, maintain system security, and support end-users across various departments. This position offers an exciting opportunity to contribute to a fast-paced environment where innovative problem-solving and excellent customer service are at the forefront. If you thrive on resolving technical challenges and supporting users with enthusiasm, this role is perfect for you!
Duties
- Provide comprehensive technical support to end-users via help desk platforms such as ServiceNow, Jira, or BMC Remedy, ensuring timely resolution of hardware and software issues
- Troubleshoot and resolve problems related to computer hardware, operating systems (Windows, macOS, Linux), and network connectivity including LAN (Local Area Network), VPNs (Virtual Private Networks), firewalls, and routers
- Assist with desktop support tasks such as installing, configuring, and maintaining computers, peripherals, and software applications like Microsoft Office
- Monitor and maintain network security by managing firewalls, VPN access, and other cybersecurity measures to protect organizational data
- Support the setup and troubleshooting of network infrastructure components including switches, routers, LANs, and wireless access points
- Document incidents, resolutions, and system configurations accurately using IT service management tools like ServiceNow or Jira
- Collaborate with cross-functional teams to implement system upgrades, patches, and hardware replacements while ensuring minimal disruption to operations
Requirements
- Proven experience in IT support or help desk roles with a strong understanding of computer networking concepts and operating systems (Windows, macOS, Linux)
- Solid knowledge of troubleshooting software issues across various platforms and hardware components
- Familiarity with network security protocols including firewalls, VPNs, LANs, and wireless networking
- Proficiency in using IT ticketing systems such as BMC Remedy or ServiceNow for incident management
- Excellent communication skills with the ability to explain technical information clearly to non-technical users
- Strong customer service orientation with a proactive approach to problem-solving
- Ability to work independently or as part of a team in a fast-paced environment while managing multiple priorities effectively
Join us in delivering exceptional IT solutions that empower our organization! We value energetic professionals who are eager to learn and grow within a supportive environment that emphasizes innovation and excellence.
Pay: £25,420.00-£67,151.67 per year
Benefits:
- Casual dress
- Free or subsidised travel
- Private medical insurance
Work Location: In person
