About Us
We are a growing construction and property maintenance company providing high-quality maintenance, refurbishment, and repair services to block management companies, residential customers, and commercial clients. We are looking for a highly organised, proactive, and dynamic individual to support the day-to-day running and growth of the business.
This is a varied role that combines administration, customer service, marketing, supplier coordination, and business support. The successful candidate will work remotely with occasional in-person meetings (approximately once per month).
The Role
As our Business Support & Marketing Coordinator, you will play a key role in supporting business operations, maintaining excellent relationships with clients and suppliers, and helping generate new business opportunities through marketing and research activities.
Key Responsibilities
*Client & Customer Relations
* Answer incoming calls on the company office number.
* Respond to customer enquiries via phone and email.
* Liaise with block management companies and property managers.
* Provide excellent customer service to residential and commercial clients.
* Follow up quotations and ongoing works with clients.
Marketing & Business Development
* Create and send marketing email campaigns.
* Manage and update company social media accounts.
* Produce engaging content for social media and company communications.
* Identify new business opportunities and potential clients.
* Maintain and update marketing databases and contact lists.
Supplier & Contractor Coordination
* Communicate with suppliers regarding pricing, availability, and deliveries.
* Liaise with subcontractors to assist with scheduling and project coordination.
* Obtain and compare quotations from suppliers.
* Help ensure materials and services are sourced cost-effectively.
Research & Administration
* Conduct market research on materials, products, and suppliers.
* Identify the best value products and pricing options.
* Maintain accurate business records and databases.
* Prepare reports, spreadsheets, and general administrative documentation.
* Assist with improving internal systems and processes.
About You
The ideal candidate will be:
* Highly organised and self-motivated.
* Comfortable working independently from home.
* Confident speaking with clients, suppliers, and subcontractors.
* Professional and personable on the telephone.
* Commercially aware with strong problem-solving skills.
* Proactive and able to take initiative.
* Detail-oriented while managing multiple tasks.
Essential Requirements
* Previous experience in administration, customer service, operations, marketing, or a similar role.
* Excellent verbal and written communication skills.
* Strong telephone manner.
* Experience with email marketing and social media platforms.
* Good knowledge of Microsoft Office and Google Workspace.
* Strong internet research skills.
* Reliable home working setup with high-speed internet.
Desirable
* Experience within construction, property maintenance, facilities management, or property management.
* Experience dealing with block management companies.
* Knowledge of CRM systems.
* Experience coordinating suppliers or subcontractors.
* Basic understanding of construction materials and procurement.
What We Offer
* Fully remote working.
* Flexible working arrangements.
* Varied and interesting role with significant responsibility.
* Opportunity to grow with an expanding business.
* Supportive and collaborative working environment.
Pay: £25,000.00-£35,000.00 per year
Benefits:
Work Location: Remote
