Join the Specialist Team Defining the Future of Non-Standard Insurance.
About Arcadian Group
At Arcadian Group, we are redefining what it means to be a specialist insurance broker. Based at Lynch Wood, Peterborough we thrive on the complex risks that others shy away from, utilizing a data-driven, tech-forward mindset to deliver tailored solutions.
We do things differently here—we are not a contact centre, and we never will be. We are a high-growth, specialist firm dedicated to solving non-standard property challenges. Following a year of significant investment in our systems and strategy, we are in a period of sustained, exciting growth, and we are looking for the right talent to join us on this journey.
We take immense pride in our reputation. Our clients value the exceptional service we provide, while our insurers trust our professional integrity and our creative approach to data and technology. If you are looking for a company that values expertise, embraces creative problem-solving, and offers a fun, collaborative environment, we want to hear from you.
What we offer
- Competitive salary: With an annual pay review.
- Working pattern: 37.5 hours per week, Monday – Friday.
- Job Security: A full-time, permanent position within a stable and growing business.
- Work-Life Balance: 25 days of annual leave, plus an extra day off to celebrate your birthday.
- Professional Development: Full support for professional qualifications relevant to your role and long-term career aspirations.
- Career Growth: Genuine opportunities for advancement as our company continues to scale.
- Great Culture: Join a supportive, collaborative, and fun team environment where your voice is heard.
Key Responsibilities
- Client Advocacy & Relationship Management: Act as a primary point of contact, building long-term relationships by actively listening to client needs and providing tailored, empathetic support.
- Service Excellence: Deliver exceptional service across phone, email, and digital channels, ensuring all inquiries are handled efficiently, professionally, and within agreed-upon timelines.
- Clear Communication: Translate complex policy details, coverage terms, and claims processes into clear, accessible information for clients, setting realistic expectations from the outset.
- Proactive Engagement: Keep clients fully informed throughout the lifecycle of their policy, application, or claim. Anticipate potential roadblocks to prevent issues before they arise and enhance overall client satisfaction.
- Technical Accuracy: Maintain meticulous records of all client interactions, transactions, and feedback within our customer management system to ensure data integrity.
- Product Expertise: Provide accurate, high-quality guidance regarding our insurance products and services, ensuring clients feel confident in their coverage choices.
- Collaborative Problem Solving: Work closely with the Client Services Manager to resolve complaints or complex queries swiftly, ensuring the highest standards of professional integrity are maintained.
- Operational Partnership: Act as a vital link between our clients and insurers, ensuring seamless information flow and fostering a collaborative environment that benefits all parties.
Essential Experience & Qualifications
- Industry Expertise: A minimum of 2 years’ experience in general insurance, ideally within a broking or underwriting capacity.
- Technical Proficiency: Strong IT literacy with hands-on experience using Customer Relationship Management (CRM) systems and data entry.
- Foundation Skills: A high standard of numeracy and literacy, with a sharp eye for detail.
Core Competencies
- Service & Sales Excellence: A proven track record in customer service or sales, with the ability to build rapport and handle complex negotiations with confidence.
- Communication: Exceptional verbal and written communication skills, delivered in a professional and approachable manner.
- Operational Efficiency: Highly organized, with the ability to manage multiple priorities effectively and maintain a calm, methodical approach under pressure.
- Drive & Initiative: A self-motivated individual who is comfortable working toward targets and taking ownership of their own workload.
Job Types: Full-time, Permanent
Pay: £25,000.00-£30,000.00 per year
Benefits:
- Casual dress
- Company pension
- Employee mentoring programme
- Free flu jabs
- Referral programme
Work Location: In person
