Job description
Job Description: Engineer - Better Comms, Central Bournemouth
Department: Operations
Location: Field-based, South West
Benefits:
- Growth Opportunities: Join a supportive environment with ample room for professional development and career progression.
- Exciting Company Events: Enjoy events such as summer parties, Christmas celebrations, and access to an executive suite at a Premier League football club.
- Generous Holiday Allowance: 25 days of annual leave, plus bank holidays.
- Company Car: Provided, along with a fuel card for business use.
About Us:
At Better Comms, we are passionate about delivering top-tier telecommunications services nationwide. We focus on providing innovative VOIP solutions to a diverse client base, ensuring reliable and efficient communication systems that meet our clients' needs.
Role Overview:
As an Engineer, you will be responsible for visiting client sites across the country to deliver and install cutting-edge VoIP solutions. You will provide on-site and remote support to clients, assisting with technical challenges and ensuring their communication systems run smoothly post-installation.
Key Responsibilities:
- Plan, design, and implement customized VoIP solutions tailored to client requirements.
- Install, configure, and troubleshoot VoIP hardware and software (IP phones, routers, switches, servers).
- Provide ongoing technical support, troubleshooting, and maintenance for VoIP systems, promptly addressing any issues.
- Monitor VoIP network performance, optimising call quality and system reliability as needed.
- Ensure compliance with security and data privacy standards, including the implementation of encryption and access controls.
- Document VoIP configurations, network diagrams, and installation processes.
- Train clients and end-users on VoIP system features and functionality.
Skills and Qualifications:
- Bachelor's degree in a related field or equivalent professional experience.
- Proven experience with VoIP system installation, configuration, and support.
- Strong understanding of VoIP protocols, codecs, and SIP.
- Knowledge of network protocols and LAN/WAN infrastructure, including routers and switches.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and customer service skills.
- Certifications such as CCNA or VoIP-specific credentials are advantageous.
- Ability to work independently and within a team environment.
Join us at Better Comms and contribute to delivering exceptional communication solutions to clients across the country!
Job Types: Full-time, Permanent
Benefits:
Schedule:
- Day shift
- Monday to Friday
- No weekends
Work Location: On the road
