Veterinary Receptionist
Join Our Independent Team at Petwell House Vets – Hayes
Full-Time | 40 hours per week | Hayes, Middlesex
Love People? Love Pets? Join Our Friendly Veterinary Team!
Are you friendly, organised and confident, with a genuine love for animals?
Do you enjoy meeting people, helping them feel at ease and keeping things running smoothly behind the scenes?
Petwell House Vets in Hayes is looking for an enthusiastic and compassionate Veterinary Receptionist to join our independent small animal practice.
As the first face and voice of Petwell House Vets, you’ll play a hugely important role in creating a warm and welcoming experience for our clients and their beloved pets.
We’re looking for someone who can combine excellent customer service with great organisation, remain calm when things get busy, and genuinely care about helping pets and their owners.
What Will You Be Doing?
No two days are exactly the same in veterinary reception!
Your role will include:
- Welcoming clients and answering telephone calls in a friendly, professional and reassuring manner.
- Booking and managing appointments, ensuring the diary runs efficiently and the veterinary team is well supported.
- Communicating with clients about appointments, treatments, collections, medication and general enquiries.
- Taking payments and processing transactions accurately.
- Updating client and patient records and ensuring information is accurate and kept up to date.
- Welcoming pets and their owners and helping create a calm and positive experience, particularly when clients may be worried or upset.
- Liaising with vets, RVNs and the wider team to ensure clients and patients receive the care they need.
- Receiving deliveries and assisting with stock management when required.
- General administrative and reception duties, including filing, emails and maintaining an organised reception area.
- Helping maintain a clean, welcoming and professional reception environment.
- Occasionally assisting the clinical team with animals when required and appropriate, including helping to safely hold or move patients.
Who Are We Looking For?
We’re looking for someone who is:
- Experienced in a veterinary reception or small animal practice environment – essential
- Friendly, approachable and confident with clients
- Passionate about providing exceptional customer service
- A genuine animal lover
- Calm and professional, particularly when dealing with worried or emotional pet owners
- Highly organised and able to multitask
- Confident using computers and practice management systems
- Accurate when handling payments, records and appointments
- A strong communicator who enjoys working with people
- Reliable, punctual and dependable
- A positive team player who is happy to support colleagues
- Able to use their own initiative and stay calm in a busy environment
- Keen to learn and develop their veterinary knowledge
Most importantly, we want someone who cares.
Our clients are trusting us with members of their family. We want our receptionist to understand how important that trust is and to make every client feel heard, welcomed and cared for from the moment they walk through our door or pick up the phone.
Why Petwell House Vets?
We are a proudly independent veterinary practice, which means we can focus on what matters most – our patients, our clients and our people.
You’ll be joining a friendly and supportive team where your contribution is valued and your ideas can make a difference.
At Petwell House Vets, you’ll have the opportunity to:
Work alongside a dedicated veterinary team.
Build strong relationships with clients and their pets.
Develop your veterinary knowledge and customer service skills.
Be part of a friendly, supportive workplace.
Make a genuine difference to the client and patient experience.
Grow with an independent practice that values its team.
Could You Be the Friendly Face We're Looking For?
If you’re organised, caring, enthusiastic and passionate about delivering great customer service, we’d love to hear from you.
If you can make a nervous pet owner feel reassured, a busy day feel organised and every client feel genuinely welcome – you could be exactly the person we’re looking for!
Experience
Previous experience in a veterinary practice/small animal environment is essential.
Interested in joining us?
Call Emily on 0208 848 1818 to arrange an interview.
Petwell House Vets
Where pets are family, clients are valued, and our team makes the difference.
Job Types: Full-time, Permanent
Pay: £25,000.00-£26,500.00 per year
Benefits:
- Company pension
- Employee discount
- Flexitime
- Referral programme
Ability to commute/relocate:
- Hayes UB3 4JF: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Animal care: 1 year (required)
- Veterinary Reception: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
