As the UKs largest community funder, we process a high volume of funding applications each year, supporting projects that benefit millions of people and help communities to thrive. Delivering this depends on dependable, well-governed technology. As a Salesforce Administrator, you will play a key role in maintaining and enhancing our Grant Management System (GMS), helping to ensure it continues to support the Community Funds vital work effectively and efficiently.
Working as part of a multidisciplinary team, you will administer and configure Salesforce Lightning, manage user access and permissions, and help maintain the stability, security and integrity of the platform. Working closely with product, delivery and business colleagues, you will contribute to the ongoing evolution of GMS through configuration, automation, support and continuous improvement, ensuring the platform delivers maximum value to its users.
Key responsibilities include:
Design, configure and optimise Salesforce solutions, including workflows, automations, integrations and connectivity with internal and external APIs.
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Manage and enhance platform functionality, ensuring solutions are scalable, secure and aligned to business requirements.
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Advise and support colleagues on Salesforce capabilities, best practice and effective use of the platform.
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Develop and maintain user guidance, knowledge sharing and training materials to drive user adoption and self-service.
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Provide day-to-day administration and technical support for a user community of around 750 colleagues across the UK, ensuring a high-quality and responsive support service.
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Investigate, troubleshoot and resolve platform issues, taking ownership through to successful resolution.
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Act as a key point of contact for Salesforce platform support, working closely with Salesforce Customer Support, third-party partners and suppliers where required.
This is an exciting opportunity for an experienced Salesforce Administrator to shape and improve a business-critical platform that underpins the Funds grant-making activities. You will bring strong Salesforce administration expertise, analytical skills and a collaborative approach, helping colleagues get the most from our grant management system through expert advice, continuous improvement and user-focused support.
Interview details:
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Date: W/C 10th August 2026
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Format: Online
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Location: UK Wide
We have a hybrid approach to working. Work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices: Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle, and Newtown.
For an informal discussion about the role, please contact: [email protected]
If you have any questions about the recruitment process, please email: [email protected]
