Job Overview
Are you passionate about delivering exceptional customer service and leading dynamic teams for a small independent business?
We are seeking a proactive and energetic Assistant Venue Manager to join our vibrant venue in Cardiff. In this role, you will join a very small team of creative individuals sharing responsibilities across all aspects of the business. The role will be varied, with shifts ranging from bar work, event creation and delivery, emails/calendar and social media management.
You will be working directly with the business owner to support overall venue management, ensuring smooth day-to-day operations, outstanding customer service, and a welcoming environment for all visitors. Your leadership will help foster a positive atmosphere, motivate staff, and uphold high standards of service excellence. This paid position offers an exciting opportunity to develop management skills within a lively hospitality setting dedicated to creating memorable experiences.
Responsibilities
- Assist the Venue Manager in overseeing daily operations, ensuring all aspects run efficiently and effectively
- Support staff management by scheduling shifts, providing training, and motivating team members to deliver top-tier guest services
- Ensure high standards of hospitality are maintained by monitoring cleanliness, safety protocols, and service quality throughout the venue
- Address guest inquiries, resolve issues promptly, and ensure every visitor leaves satisfied and eager to return
- Collaborate with team members to coordinate event setups, manage crowd flow, and uphold safety procedures during busy periods
- Maintain accurate records of daily activities, incident reports, and operational logs to support smooth venue functioning
- Contribute to a positive team environment by promoting teamwork, open communication, and continuous improvement
Requirements
- Proven experience in management or supervisory roles within hospitality or entertainment venues
- Strong understanding of guest services principles with a passion for creating welcoming environments
- Excellent communication skills to effectively interact with guests and team members alike
- Ability to handle multiple tasks efficiently while maintaining attention to detail in fast-paced settings
- Flexibility to work evenings, weekends, or holidays as needed to support venue operations
- Basic knowledge of health and safety regulations relevant to hospitality venues
- A proactive attitude with a desire to learn and grow within a management capacity
Additional Desirable Requirements
Below are some additional desirable requirements but not essential, and training will be provided for the right candidate.
- Personal Licence holder (Training will be provided for the right candidate)
- Access to your own vehicle
- Food Hygiene Certificate (Training will be provided for the right candidate)
- Experience in cocktail making
- Experience in Email, social media and calendar management
- Willingness to contribute to social media content creation
- Experience using Photoshop or other content creation tools
- Confident, approachable and able to deliver a high level of customer service.
Join us in delivering unforgettable experiences! We are committed to fostering an inclusive environment where energetic leadership and exceptional service come together. This is your chance to be part of a lively team dedicated to excellence in hospitality management.
Pay: £13.00-£14.00 per hour
Expected hours: 20.0 – 30.0 per week
Benefits:
- Casual dress
- Company events
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Application question(s):
- Do you have access to your own vehicle?
Licence/Certification:
- Personal Licence (preferred)
- Driving Licence (preferred)
- Food Hygiene Certificate (preferred)
- First Aid Certification (preferred)
Work Location: In person
