Hiring: End User Support / Desktop Support Engineer
Location: Marylebone, London, UK – Hybrid (Tuesday to Thursday Onsite)
On-demand support on Monday & Friday
Experience: 7+ Years
Focus: White-Glove / VIP Support
We are looking for top-tier End User Support / End User Services Engineers with strong experience in VIP/white-glove support, excellent customer s
ervice, communication, and stakeholder management skills.
Required Technical Skills:
- Trading Application S
- upport – Trading platforms, market data tools, incident triage, latency & performance troubleshooting
- AV/VC Support – Microsoft Teams, multi-monitor setups, cameras, microphones, docking stations
- Microsoft Endpoint Management – Intune, Autopilot, device compliance, policies & application deployment
- Azure / Microsoft Entra ID – Authentication, MFA, Conditional Access, device identity
- Office 365 – Outlook, Teams, OneDrive, profiles, indexing, add-ins & connectivity
- Windows 10/11 Administration – Drivers, profiles, performance, BitLocker & printing
- Mobile Device Management – Apple Business Manager, DEP, iOS & MDM onboarding
Non-Negotiable Requirements:
- Experience supporting traders in front-office / high-pressure environments
- Strong white-glove / concierge support experience for VIP executives and senior stakeholders
- Bachelor's Degree in Computer Science or equivalent experience
- Local to London and available for Tuesday–Thursday onsite support
- Strong customer-first mindset with excellent communication skills
Work Location: In person
