Vacancy: Repairs Support Assistant
Closing date: Monday 20 July
Shortlisting: Tuesday 21 July
Proposed Interview date: Wednesday 29 July
Salary: £27,455.95
About the vacancy:
We're looking for a proactive and organised Repairs Support Assistant to provide administrative and coordination support across our Repairs & Maintenance and Empty Homes services. You'll play a key role in keeping workflows running smoothly, maintaining accurate records, supporting job tracking and performance reporting, and ensuring effective communication between teams.
This is an excellent opportunity for someone with strong administration, customer service and IT skills who enjoys working in a fast-paced environment and takes pride in delivering high-quality support services that help improve outcomes for residents.
Specifically, in the role you will:
Repairs, Maintenance & Empty Homes Administration
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Provide general administration support to Repairs & Maintenance and Empty Homes teams.
- Input, update and maintain repair, maintenance and void information within digital systems.
- Support the raising, tracking, updating and closure of jobs and HHSRS cases, including uploading documents, sending letters and adding notes to system.
- Maintain shared inboxes, workflow trackers and team task lists, prioritising and routing items appropriately.
- Support the preparation and management of void property documentation, photos, inspection files and handover packs
- Ordering of equipment and supplies as required by trades team.
Data Quality, Information Management & Reporting
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Ensure accurate data entry and support routine data cleansing, validation and reconciliation.
- Record and monitor common data issues, helping the team identify improvement opportunities.
- Produce basic reports, extracts and summaries for managers as required.
- Maintain orderly digital filing, storing documents in line with organisational standards and audit expectations.
- Support collation of evidence for compliance checks, performance reviews and internal audits.
Operational Coordination & Workflow Support
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Assist with coordinating workflow between operatives, supervisors, planners, surveyors and customer services including HHSRS cases.
- Track progress of jobs, key activities and void turnaround milestones, following up on outstanding actions.
- Support communication between Repairs, Maintenance, Empty Homes and Performance & Value teams.
- Help prepare agendas, meeting packs, presentations and operational information.
- Maintain action logs following meetings, ensuring timely follow up
(Please refer to the attached recruitment pack for more information.)
Application Process:
We require an application form to be completed for every role.
We do not require recruitment agency support at this time – all speculative CV’s will be treated as a direct application.
Your Hedyn, our comprehensive benefits package:
We believe Hedyn is a great place to work and it’s important to us that our people feel the same way.
As well as offering varied and fulfilling careers, we want every colleague to feel appreciated. That means having the best possible benefits package, the flexibility to maintain a great work-life balance and the opportunity to achieve your full potential.
We are still at the beginning of our journey. Join us to help shape it.
Enhanced Pension Scheme:
We offer an attractive pension scheme with generous employer contributions of up to 12%. You are able to determine the level of contributions that is right for you.
Enhanced Annual Leave:
You’ll start on 25 days annual leave (+ Bank Holidays) which would increase gradually to 30 days following 3 years’ service.
SMART Working (dependent on role):
You’re trusted to manage your time to work in a way that meets the needs of our customers, colleagues and communities.
At Hedyn, we believe that ‘work is something you do rather than somewhere you go.’
Health and Wellbeing:
We have many health and wellbeing policies and initiatives such as Cycle to Work and Enhanced Maternity/Paternity/Adoption.
Flexible Benefits
We have a flexible benefits package that allows colleagues to spend £625 towards the benefits that suit them. There is a wide range of benefits available to choose from including Private Medical Insurance, Health Cash Plan, the option to have your professional memberships paid for, and Electric Vehicles.
Development:
We offer many professional and personal development options such as sponsored study opportunities and career progression and development.
We want you to be at your very best. Please feel free to let us know of any changes we can make at any point in the recruitment process that will help support your application.
If you are looking for your next career challenge, seeking responsibility, and are passionate about delivering the best possible service, we'd love to hear from you.
