Transaction Manager benefits package at Portsmouth Audi
Job Benefits
- Basic Salary of £35,000
- OTE of £66,000
- 25 days annual leave + Bank Holidays.
- Company pension scheme
- Employee referral programme
- Working Pattern and applicable rotas
- Company Car
- Manufacturer training
- Harwoods Academy
We are looking for an experienced main dealer Business Manager/Transaction Manager (must have a minimum of 2 years experience in the role)
JOB PURPOSE
The role of the Transaction Manager is to:
- To control and generate maximum profit retention for the Sales Department
- Achieve vehicle sales, finance sales, accessory sales volumes and profit objectives.
- Manage all vehicle sales processes within the business.
- Maximise business opportunities for finance and insurance products
- Adhere to the FCA guidelines at all times in regards to portraying financial information and regulated activities.
- Have the ability to work well under pressure, being reliable and organised; managing conflicting demands and meeting deadlines without compromising the quality of work and customer satisfaction.
Department/Business/Location:
Sales
Reports to:
Sales Manager
KEY RESPONSIBILITIES
This Job Description is not contractual, and the content may be updated at any time.
- Manage customer follow up systems and procedures to increase customer sales from initial enquiries and existing Harwoods customers via the Lead Management System
- Generating sales through proactively second-facing and customer engagement
- Maximise income opportunities by offering funding and insurance products to customers whilst adhering to the FCA guidelines at all times; in regard to portraying financial information and regulated activities
- Actively convey the culture of putting customers first by means of TCF at all times and comply with the principles of the FCA for both the customer and the business.
- Review customer credit applications for complete information and accuracy, follow-up applications with customer and lending institutions
- Proactively identify and pursue relationship opportunities via outbound sales and marketing channels to improve future renewal activities and finance retention business
- Ensure accurate completion of documentation, prompt collection of outstanding payments and safe handling of cash and cheque transactions
- Understanding of manufacturer mystery shopping criteria and ability to apply this knowledge
- Assist in ensuring that part exchange vehicles are correctly appraised and managed to generate maximum return
- Aim to achieve 100% customer referral with sales executive interaction
- Communicate promptly with the customer, sales manager, sales team and work colleagues
- Analyse current procedures and identify opportunities for improvement
- Formulate training plans for sales executives to increase car sales, finance, insurance and warranty sales
- Consult with customers to establish their needs, resolve any complaints professionally and calmly where necessary
- Represent the dealership and build strong relationships with lenders and financial institutions
- Assist the management team in planning, forecasting trends, and revising plans for the dealership on an ongoing basis
- Ensure the safety and security of people, vehicles and property reporting any known faults or hazards
Skills & Requirements
- Experienced main dealer Business Manager/Transaction Manager
The Harwoods Way
Since 1931, Harwoods Group has been a family-owned, values-led automotive retailer representing some of the world’s most prestigious brands. Our family heritage drives everything we do, from the way we care for our customers to how we support and develop our people.
At Harwoods, our values shape who we are and how we work:
- We Treasure our people and our customers
- We challenge ourselves to grow & improve
- We grab responsibility
- We run in the same direction as one team
- We inject energy and fun into our work
We’re proud to partner with Bentley, McLaren, Audi, Volvo, and MAN, operating across Surrey, East Sussex, West Sussex, Wiltshire, and Hampshire.
Today, our team of around 500 colleagues continues to deliver exceptional experiences through passion, teamwork, and pride in what we do.
As a family-run business, we believe that success starts with our people. That’s why we invest in your learning, development, and career progression through our Harwoods Academy and a range of training and development programmes from onboarding and one-to-ones to succession planning and colleague recognition.
If you’re looking for a place where you can grow, feel valued, and be part of something special, join us and experience The Harwoods Way.
Job Type: Full-time
Pay: £35,000.00-£66,000.00 per year
Benefits:
- Company car
- Company pension
- Employee discount
- Health & wellbeing programme
- Referral programme
Experience:
- Business/Transaction Manager: 2 years (required)
Licence/Certification:
- Full UK Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
