Property & Lettings Administrator
Complete Property Services Midlands Limited Cradley Heath, B64 5HX
Part-Time | Monday – Friday, 9:00am – 3:00pm (hours negotiable and flexible)
About Us
Complete Property Services Midlands Limited is an independent estate and lettings agency based in the heart of Cradley Heath. We pride ourselves on delivering a professional, personal, and reliable service to our landlords, tenants, buyers, and sellers.
We are looking for an organised, proactive, and professional Property & Lettings Administrator to join our friendly team. This is an excellent opportunity for someone with strong administrative skills who enjoys working in a fast-paced office environment and building positive relationships with clients.
The Role
Supporting the day-to-day running of our busy office, you will play a key role in ensuring administrative processes are completed efficiently while providing excellent customer service to landlords, tenants, buyers, sellers, and contractors.
Key Responsibilities
Administration & Customer Service
- Provide a professional and friendly service in person, by telephone, and via email.
- Manage general office administration, including filing, data entry, record maintenance, and correspondence.
- Handle enquiries from landlords, tenants, buyers, sellers, and contractors.
- Maintain accurate databases, trackers, calendars, and property records.
- Coordinate and book appointments for viewings, inspections, valuations, and contractor visits.
- Maintain mailing lists and customer contact information.
Lettings & Property Administration
- Prepare tenant move-in documentation and tenancy paperwork.
- Assist with tenant referencing and Right to Rent checks.
- Maintain tenancy records, rent schedules, and property information.
- Support end-of-tenancy administration, including deposit returns and notifying councils and utility providers of tenancy changes.
- Liaise with landlords regarding tenancy matters and rent reviews.
- Assist with maintaining service charge and ground rent records.
Compliance & Repairs Administration
- Arrange and monitor compliance certificates, including Gas Safety, Electrical Inspections, and EPCs.
- Liaise with contractors to ensure inspections and certification deadlines are met.
- Log repair requests and communicate with tenants, landlords, and contractors to monitor progress.
Marketing Support
- Assist with online property listings and window displays.
- Support property photography, floor plan measurements, and marketing materials.
- Help manage company social media platforms, including Facebook, Instagram, and TikTok.
About You
Essential
- Excellent communication and organisational skills.
- Strong attention to detail.
- Good IT skills and confidence using Microsoft Office.
- Ability to work independently and as part of a team.
- Professional and proactive approach.
- Previous experience in administration
Desirable
- Previous experience in administration, estate agency, lettings, or property management.
- Housing or property-related qualification.
- Full UK driving licence and access to a vehicle.
Salary & Benefits
- Salary dependent on experience.
- 20 days annual leave plus Bank Holidays (pro rata if applicable).
- Mileage allowance of £0.45 per mile if required.
- Friendly and supportive working environment.
- Opportunity to develop within the property sector.
Apply
We are ideally looking for someone who can start as soon as possible, although a notice period of up to one month will be accommodated for the right candidate.
Please send your CV and covering letter to:
[email protected]
Work Location: In person
